Telephony Service Voice Artist
Details
- Supplier(s)
- Mazaru Ltd
- Value
- GBP 120,000
- Duration
- 3 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 1 March 2022
- Source
- uk:contracts_finder
Tender description
HMRC's Telephony Service uses call routing announcements and messages to direct customers to the appropriate advisor or service to handle their call. We use a Voice Artist to record professional outgoing messages and announcements for the Speech Application within the HMRC Telephony Services. In order to maintain a fully functioning Voice Automation System, HMRC will need to record new messages and announcements using a professional Voice Recording Artist. (e.g. relating to EU Transition, Covid or new Government policy). We would like to retain the services of the same Voice Artist to ensure consistency of customer experience on the new Telephony Service. As well as continuity in HMRC tone, it will allow us to transfer and utilise a large amount of pre-existing material.
Timeline
- Completed: Award date1 February 2022
- Completed: Award published1 March 2022Current notice
- Completed: Contract expiry date1 February 2025
About the buyer
HM Revenue & Customs (HMRC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov |
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