Customer experience

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872 Customer experience awards found

Awarded contract
Three Snowhill, Snow Hill Queensway, Birmingham, B4 6GA
National Highways LimitedSupplier(s) IPSOS MORI UK LIMITEDGBP 1,800,000Awarded 23 April 2026Expiring 31 March 2029Research and development consultancy services
Awarded contract
Supply, Delivery, Installation & Commissioning of FF&E at the TIC Cafe (2026)
University of StrathclydeSupplier(s) International Food Service Equipment LimitedGBP 288,372.46Awarded 23 April 2026Kitchenware
Awarded contract
Social Brand Guardianship
Transport for WalesSupplier(s) Uned StuidoGBP 6,000,000Awarded 22 April 2026Expiring 31 May 2030Business services: law, marketing, consulting, recruitment, printing and security
Awarded contract
Entertainment Provision - Darley Street Market
City of Bradford Metropolitan District CouncilSupplier(s) GEORGE RILEYGBP 126,522Awarded 21 April 2026Expiring 7 May 2027Entertainment services
Awarded contract
Provision of Pool Plant Operator Services
East Lindsey District CouncilSupplier(s) Gelder LtdGBP 883,500Awarded 10 April 2026Expiring 30 April 2029Repair and maintenance work in connection with sports facilities
Awarded contract
Wakefield Council Contact Centre Telephony Solution
Wakefield CouncilSupplier(s) WCL (UK) LIMITEDGBP 709,010Awarded 6 April 2026Expiring 5 April 2029Installation services of line telephony equipment
Awarded contract
BHCC DH Digital Transformation Programme Consultancy 26/27
Brighton and Hove City CouncilSupplier(s) REED TALENT SOLUTIONS LIMITEDGBP 900,123.68Awarded 1 April 2026Expiring 31 March 2027IT services: consulting, software development, Internet and support
Awarded contract
S30062 RIS3 Evaluation Technical Partner
National Highways LimitedSupplier(s) OVE ARUP & PARTNERS LIMITEDGBP 7,999,470.3Awarded 1 April 2026Expiring 31 March 2031Development consultancy services
Awarded contract
Framework for Applied Science Technology Engineering Requirements (FASTER)
Met Office
Supplier(s)
42 suppliers
Advai-Ltd
AERIS-UK LIMITED
AFRY Soulutions UK Ltd
Aspinall Instruments
Assimila Ltd
AtkinsRéalis UK Limited
AXION SOLUTIONS LTD
BAE Systems Applied Intelligence Ltd
CACI Limited
Cirrus Software Solutions
CU SERVICES LIMITED
ESRI (UK) LIMITED
Frazer-Nash Consultancy Limited
FULLWOOD ENGINEERING LTD
Hitch Marketing
HR Wallingford
Imperial College Projects Ltd
Individual
Jeremy Benn Associates Limited (t/a JBA Consulting)
Lancaster University
MENAPIA LTD
MONTVIEUX LIMITED
National Oceanography Centre
Northumbria University Business and Enterprise
OPENWEATHER LTD.
OVE ARUP & PARTNERS LIMITED
OXIDIAN LTD
Sayers and Partners
SLR Consulting Ltd
Southampton University
The Alan Turing Institute
The Chancellor, Masters and Scholars of the University of Cambridge
UCL Consultants Ltd
University of Birmingham
University of Exeter
UNIVERSITY OF LEEDS
University of Plymouth
University of Reading
University of Surrey – trading as the Robens Centre for Occupational Health and Safety
VE3
Voltitude Limited
WX LABS LTD
GBP 45,600,000Awarded 1 April 2026Expiring 23 April 2029Research and experimental development services
Awarded contract
e-ITT for the provision of Ice Cream Concession for Calshot
New Forest District CouncilSupplier(s) RUSSELL'S MOBILE CATERING LIMITEDGBP 150,000Awarded 24 March 2026Expiring 31 March 2027Ice cream and similar products
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Awarded contract
Planning, Building Control and Land Charges System
London Borough of HaveringSupplier(s) IDOX SOFTWARE LTDGBP 345,084Awarded 23 March 2026Software package and information systems
Awarded contract
Supply of Training Management Software
Forth Valley CollegeSupplier(s) Academia LtdGBP 66,163.55Awarded 20 March 2026Educational software package
Awarded contract
Insurance tender
Careers WalesSupplier(s) Arthur J. GallagherAwarded 20 March 2026Liability insurance services
Awarded contract
Provision of Payment Acceptance
Barnsley Metropolitan Borough CouncilSupplier(s) Barclays Bank UK PlcGBP 430,000Awarded 12 March 2026Expiring 30 November 2028Banking services
Expired contract
Engaging Young People
Department For Work and Pensions (DWP)Supplier(s) National Youth AgencyAwarded 6 March 2026Expiring 6 April 2026Staff training services
Awarded contract
SSP Customer Portal
Construction Industry Training BoardSupplier(s) Tahdah Verified LimitedGBP 1,401,309.6Awarded 5 March 2026Expiring 30 March 2029Information technology services
Expired contract
Magic Notes Solutions
London Borough of BexleySupplier(s) BEAM UP LTDAwarded 2 March 2026Expiring 30 April 2026Software package and information systems
Awarded contract
Homefinder System
Northumberland County CouncilSupplier(s) CIVICA UK LIMITEDGBP 365,897.92Awarded 1 March 2026Expiring 28 February 2029Software package and information systems
Awarded contract
CCHA-0290 Digital Transformation Partner Consultancy
Castles and Coasts Housing AssociationSupplier(s) Altair Consultancy & Advisory Services LtdAwarded 27 February 2026Expiring 14 November 2028Information systems or technology strategic review and planning services
Awarded contract
1349 - Livin - Repairs, Maintenance, and Compliance
Livin Housing LtdSupplier(s) Mears Limited trading as Mears New HomesGBP 210,000,000Awarded 20 February 2026Expiring 31 March 2036Central-heating boilers

Top buyers

Buyers ranked by total contract award volume for customer experience.

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BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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