Awarded contract

Wakefield Council Contact Centre Telephony Solution

Details

Buyer: Wakefield Council
Supplier(s): WCL (UK) LIMITED
Value: GBP 709,010
Duration: 3 years
Topic: Telecommunications equipment and supplies
Published: 26 November 2025
Source: uk:contracts_finder

Tender description

This solution will enable us to enhance communication and collaboration across all departments, ensuring that we can respond to customer enquiries swiftly and effectively. By adopting this solution, Wakefield Council aims to deliver an exceptional customer experience, streamline operations, and support the diverse needs of our community. Our new solution will not only address current communication challenges but also position us to adapt to future growth and evolving customer expectations.

Timeline

Completed: Award published26 November 2025
Current notice
Completed: Award date6 April 2026
Next: Contract expiry date5 April 2029in 3 years

About the buyer

Wakefield Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

32500000 · Telecommunications equipment and supplies
48333000 · Contact management software package
51340000 · Installation services of line telephony equipment
51350000 · Installation services of line telegraphy equipment

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@wakefield-council.gov
Commercial Director	+44 •••• ••••••	••••••••@wakefield-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@wakefield-council.gov
Category Lead	+44 •••• ••••••	••••••••@wakefield-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@wakefield-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@wakefield-council.gov