Customer experience

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872 Customer experience awards found

Awarded contract
Visa and Citizenship Application Services - Lot 4 - Asia and Asia Pacific
Home OfficeSupplier(s) VF Worldwide Holdings LimitedGBP 271,000,000Awarded 30 August 2023Expiring 29 August 2027General public services
Awarded contract
Visa and Citizenship Application Services (VCAS) - Lot 4
Home OfficeSupplier(s) VF Worldwide Holdings LimitedGBP 271,000,000Awarded 30 August 2023General public services
Awarded contract
Uniform System
Norwich City CouncilSupplier(s) IDOX SOFTWARE LTDGBP 1,014,255Awarded 29 August 2023Software package and information systems
Awarded contract
FSCS425 Strategic Market Research Services
Financial Services Compensation Scheme
Supplier(s)
6 suppliers
2CV limited
IPSOS MORI UK LIMITED
Savanta Group Limited
Thinks Insight and Strategy (Britain Thinks) Limited
Trinity McQueen Ltd
Watermelon Research Ltd
GBP 2,000,000Awarded 15 August 2023Expiring 6 June 2027Market research services
Awarded contract
EDIS-23-002 Unified Customer Experience for EA Admissions, Transport, SEN and Free School Meals
Education Authority Northern IrelandSupplier(s) Version 1 Solutions LimitedGBP 3,125,000Awarded 8 August 2023Software package and information systems
Awarded contract
EDIS-23-002 Unified Customer Experience for EA Admissions, Transport, SEN and Free School Meals
Education Authority Northern IrelandSupplier(s) Version 1 Solutions LimitedGBP 2,500,000Awarded 8 August 2023Software package and information systems
Expired contract
Customer Journey Mapping 2023
National Highways LimitedSupplier(s) PricewaterhouseCoopers LLPGBP 400,000Awarded 31 July 2023Expiring 31 July 2025Research services
Awarded contract
Manual accessibility audit and remedial recommendations on Belfast City Council’s websites
Belfast City CouncilSupplier(s) The Web Usability Partnership LtdGBP 14,575Awarded 17 July 2023
Awarded contract
Award of the Provision of an IT Service Management Solution
Glasgow Caledonian UniversitySupplier(s) Mozaic Services LimitedGBP 323,750Awarded 14 July 2023Software implementation services
Awarded contract
Online Presence Development Partner
Origin Housing Limited60,000Awarded 4 July 2023IT services: consulting, software development, Internet and support
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Expired contract
Inland Border Facilities (IBF) Enduring Site Services Operator - SR727828024
HM Revenue & Customs (HMRC)Supplier(s) Sodexo LtdGBP 184,500,000Awarded 1 July 2023Expiring 30 June 2026Supply services of commercial or industrial workers
Expired contract
T0466 Delivering behavioural insight and change
National Highways LimitedSupplier(s) AtkinsRéalis UK LimitedGBP 249,958.85Awarded 30 June 2023Expiring 31 March 2024Development consultancy services
Expired contract
TTWO0208 Customer Experience Regimes Analysis Specialist
Department for Transport (DFT)Supplier(s) OVE ARUP & PARTNERS LIMITEDGBP 100,000Awarded 28 June 2023Expiring 31 August 2023Research consultancy services
Expired contract
Award of SSP - Data Lead
Scottish GovernmentSupplier(s) Lorien ResourcingGBP 112,100Awarded 27 June 2023Expiring 5 July 2024IT services: consulting, software development, Internet and support
Awarded contract
Mobility as a Service Application
West Midlands Combined AuthoritySupplier(s) FOD Mobility UK LimitedGBP 1,285,775Awarded 23 June 2023Internet or intranet client application development services
Awarded contract
FSCS425 Strategic Market Research Services
Financial Services Compensation Scheme
Supplier(s)
6 suppliers
2CV limited
IPSOS MORI UK LIMITED
Savanta Group Limited
Thinks Insight and Strategy (Britain Thinks) Limited
Trinity McQueen Ltd
Watermelon Research Ltd
GBP 5,800,000Awarded 21 June 2023Market research services
Awarded contract
Digital Market Intelligence Support
National Savings and InvestmentsSupplier(s) 11 FS LtdGBP 200,000Awarded 19 June 2023Market research services
Awarded contract
2023_Global - Think Customer
British CouncilSupplier(s) THE ENGINE GROUP LIMITED, Clarasys LimitedGBP 1,942,605Awarded 6 June 2023Business and management consultancy and related services
Expired contract
E-Forms and Services Portal
Nottinghamshire County CouncilSupplier(s) Granicus-Firmstep LtdGBP 310,000Awarded 6 June 2023Expiring 5 June 2025Software package and information systems
Awarded contract
CWC22183 - Omnichannel
Wolverhampton City Council600,000Awarded 5 June 2023Communication and multimedia software package

Top buyers

Buyers ranked by total contract award volume for customer experience.

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BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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