Digital Market Intelligence Support

Tender description

A digital and fintech market intelligence agency is required to help NS&I monitor the external competitor landscape, particularly focussing on fintechs, Open Banking developments and digital innovations. Lot 1: The financial services arena is going through some significant changes through the recent introduction of Open Banking and the changing digital environment. A digital and fintech market intelligence agency is required to help NS&I monitor the external competitor landscape, particularly focussing on fintechs, Open Banking developments and digital innovations. The digital and fintech market intelligence agency will provide specialist insights on competitor’s strategies, including but not limited to, best practice in customer experience, operations and product and proposition development. Guidance and recommendations are required to help support and inform NS&I’s digital first strategy. The following is a breakdown of our requirements from a digital and fintech market intelligence agency: • Deep dive, topic-based presentation/report delivered internally to key stakeholders. This would be on an ad-hoc basis determined by the use of research credits. We estimate that we would require four of these deliverables per annum. • Regular news alerts on the latest digital and innovation developments within financial services, with analyst commentary summarising the impact for NS&I • Access to an online web portal to access downloadable content including: o Screenshots/Video insights on CX journeys across mobile and desktop channels o Insight reports o News alerts with analyst commentary on risk/opportunities for NS&I • Access to an analyst who will be able to field questions – not requiring deep dive analysis - on an ad-hoc basis. All tendering against this requirement must be conducted via NS&I's Panacea Portal