Customer experience

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2,251 Customer experience notices found

Stale Pre-tenderPublished 10 January 2017
Bus station construction work
Transport for LondonBus station construction work
Expired contract
1617BC02 Customer experiences and behaviours during tax credits disputes and complaints
HM Revenue & Customs (HMRC)Supplier(s) IPSOS MORI UK LIMITEDGBP 38,912Awarded 9 June 2016Expiring 31 March 2017Research and experimental development services
Expired contract
Customer Experience of ITA messages
HM Revenue & Customs (HMRC)Supplier(s) IPSOS MORI UK LIMITEDGBP 38,247Awarded 2 November 2016Expiring 31 March 2017Research and development services and related consultancy services
Closed tenderPublished 4 January 2017
Legacy Highways England Wordpress Website Redevelopment
National Highways LimitedGBP/day 400Closing 18 January 2017
Closed tenderPublished 4 January 2017
Legacy Highways England Wordpress Website Redevelopment
National Highways LimitedGBP/day 400Closing 18 January 2017
Closed tenderPublished 28 December 2016
Highways England Web Estate Review
National Highways LimitedGBP 50,000Closing 11 January 2017
Closed tenderPublished 28 December 2016
Highways England Web Estate Review
National Highways LimitedGBP 50,000Closing 11 January 2017
Closed tenderPublished 23 December 2016
Business services: law, marketing, consulting, recruitment, printing and security
Ministry of JusticeGBP 30,000,000Closing 3 February 2017Statistical services
Closed tenderPublished 19 December 2016
Highways England Web Estate Review
National Highways LimitedGBP 50,000Closing 2 January 2017
Closed tenderPublished 19 December 2016
Highways England Web Estate Review
National Highways LimitedGBP 50,000Closing 2 January 2017
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Closed tenderPublished 15 December 2016
Information technology services
Scottish WaterClosing 9 January 2017Information technology services
Closed tenderPublished 15 December 2016
IT software development services
Cardiff and Vale CollegeGBP 250,000Closing 3 February 2017IT software development services
Expired contract
Webchat Customer Research
HM Revenue & Customs (HMRC)Supplier(s) IPSOS MORI UK LIMITEDGBP 29,542Awarded 15 November 2016Expiring 31 March 2017Research and development services and related consultancy services
Expired contract
Customer Experience Focus Senior Leadership Team Day
High Speed Two (HS2) LtdSupplier(s) YourStudio LtdGBP 40,960Awarded 10 November 2016Expiring 14 December 2016Event services
Closed tenderPublished 12 December 2016
Appointment and Booking System
Barnsley Metropolitan Borough CouncilGBP 145,000Closing 5 January 2017Software package and information systems
Closed tenderPublished 9 December 2016
Customer services
Electricity Supply Board (ESB)Closing 11 January 2017Customer services
Closed tenderPublished 8 December 2016
IT services: consulting, software development, Internet and support
Cheshire East CouncilClosing 18 January 2017IT services: consulting, software development, Internet and support
Closed tenderPublished 7 December 2016
Framework Agreement for Creative Services
British Red CrossGBP 1,200,000Closing 6 January 2017Studio photography services
Stale Pre-tenderPublished 2 December 2016
Business services: law, marketing, consulting, recruitment, printing and security
Ministry of JusticeGBP 30,000,000Project-supervision services other than for construction work
Closed tenderPublished 1 December 2016
Advertising campaign services
Thames Water Utilities LimitedGBP 3,000,000Closing 20 December 2016Advertising consultancy services

Top buyers

Buyers ranked by total contract award volume for customer experience.

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BuyersCountValue

HM Revenue & Customs (HMRC)
75
£10.1bn
National Highways Limited
72
£33.2m
Transport for London
40
£5.5bn
Department For Work and Pensions (DWP)
37
£4.0bn
London North Eastern Railway Limited
35
£255.7m
Network Rail
31
£1.6bn
Home Office
27
£4.8bn
Sandwell Metropolitan Borough Council
26
£560.9k
Scottish Government
21
£6.9m
National Transport Authority
21
£20.9m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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