Business services: law, marketing, consulting, recruitment, printing and security

Tender description

Her Majesty's Courts and Tribunals Service (HMCTS), an Executive Agency of the Ministry of Justice (MoJ), is responsible for the administration of the Court system across England and Wales, and for the administration of the majority of the Tribunals system across the UK. HMCTS is undertaking a major reform programme, and by centring all our energies on delivering a better customer experience and harnessing the power of technology to enable us to work better and smarter, we are going to build a modern system for administering justice which will benefit those who need it most. To achieve this, we will use an investment of nearly 1 000 000 000 GBP to transform our technology and our own skills and capabilities. HMCTS require a Delivery Partner to assist in the strategic development and delivery of the HMCTS Reform, working alongside the HMCTS team and the many key stakeholders. We wish to award a 2 + 1 year (possible renewal) contract by the summer of 2017. HMCTS is looking for a Delivery Partner which has experience in delivering large-scale cultural and digital transformation programmes and which can work alongside the existing portfolio delivery team as a partner to support delivery of Reform. The Delivery Partner will be expected to provide services in the following areas: — Strategic transformation and expertise support; — Design, Business Architecture, Customer insight and experience-driven capability; — Project and Programme Delivery; — People and Culture transformation; — Property — management and delivery of projects; and — Support to Technology team. The Services will be contracted by way of work packages focusing on deliverables and outcomes.