Call centre

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511 Call centre awards found

Expired contract
MTI Remote Infrastructure Support.
Cheshire ConstabularySupplier(s) Insight Direct (UK) LtdGBP 40,000Awarded 1 July 2016Expiring 30 June 2021
Expired contract
MTI Managed Service for EMC SAN
Cheshire ConstabularySupplier(s) Insight Direct (UK) LtdGBP 350,000Awarded 1 July 2016Expiring 30 June 2021
Expired contract
EZ Occupier Proposition development and Activation programme
Marketing BirminghamSupplier(s) Buck Consultants International B.V.GBP 49,000Awarded 27 June 2016Expiring 9 December 2016Marketing services
Expired contract
GB-Stoke on Trent: Provision of a Customer Service Event
Stoke-on-Trent City CouncilSupplier(s) *****Please note that a decision has been taken not to award a cAwarded 20 June 2016Expiring 22 June 2016Specialist training services
Expired contract
Construction Related Services Contract 2016-2026
Livin Housing LtdSupplier(s) Mears Limited trading as Mears New HomesGBP 111,637,500Awarded 20 April 2016Expiring 31 March 2026Repair and maintenance services of electrical and mechanical building installations
Expired contract
Call Centre Software Maintenance.Published for completeness, see description for details
Home OfficeSupplier(s) ININ UK LTD T/A INTERACTIVE INTELLIGENCEGBP 94,208Awarded 1 April 2016Expiring 31 March 2018IT services: consulting, software development, Internet and support
Expired contract
Call centre for Careline (telecare)
London Borough of CroydonSupplier(s) CentraGBP 328,000Awarded 1 April 2016Expiring 31 March 2022
Awarded contract
Pest-control services
A2Dominion Housing Group LimitedSupplier(s) Extreme Environmental Services, Monitor Pest ControlLtdGBP 1,295,338Awarded 1 April 2016Pest-control services
Awarded contract
Call centre
Department of Energy and Climate ChangeSupplier(s) Microwire LimitedGBP 640,000Awarded 31 March 2016Helpdesk services
Expired contract
WP3199 - Energy Bureau Mini Competition - AWARD
Walsall Metropolitan Borough CouncilSupplier(s) STC Energy Management LimitedGBP 125,000Awarded 29 March 2016Expiring 31 March 2019Energy-efficiency consultancy services
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Awarded contract
Telephone operator services
ForViva Group LtdSupplier(s) Amillan LimitedGBP 250,000Awarded 18 February 2016Software package and information systems
Awarded contract
Call centre
AmicusHorizon LtdSupplier(s) Orbis Project LtdGBP 200,000Awarded 18 February 2016Call centre
Expired contract
Contact Centre Services
Department For Work and Pensions (DWP)Supplier(s) British Telecommunications PLCGBP 90,600,000Awarded 21 December 2015Expiring 17 October 2021Computer network services
Expired contract
The Independent Review of Health and Safety Management, Strategy and Resources across all functions at the Care Quality Commission
Care Quality CommissionSupplier(s) EDP HSE Consultants LtdGBP 46,000Awarded 28 October 2015Expiring 29 February 2016Other community, social and personal services
Expired contract
Generic Customer Service Sector Based Work Academy Training - for All Jobcentre Plus Claimants
Department For Work and Pensions (DWP)Supplier(s) The Wise Group, learndirect LtdGBP 1Awarded 15 October 2015Expiring 25 November 2016Education and training services
Expired contract
Provision of a Forensic Medical Service - Lot 1 - South Wales Police
South Wales PoliceSupplier(s) Tascor Medical Services LtdAwarded 1 September 2015Expiring 30 September 2018Health and social work services
Expired contract
Sarc Interim Contract
Hertfordshire ConstabularySupplier(s) Mountain Healthcare LtdAwarded 1 August 2015Expiring 31 March 2016
Expired contract
RM1045 Network Services
Crown Commercial Service
Supplier(s)
58 suppliers
4NET TECHNOLOGIES LTD
8X8 UK LIMITED
ADEPT TECHNOLOGY GROUP LIMITED
Airbus Defence and Space Limited
Airwave Solutions Limited (Airwave)
Alternative Networks Plc
Ascom (Uk) Ltd
ATOS IT SERVICES UK LIMITED
AVAYA LTD
Azzurri Communications Limited
Block Solutions Limited
British Telecommunications PLC
CDW Ltd
Centiant Intl Limited
CHARTERHOUSE VOICE & DATA LIMITED
COLT TECHNOLOGY SERVICES
Daisy Communications Limited
Datrix Limited
DIGITAL COMMUNICATION SYSTEMS LIMITED
Dimension Data Network Services Limited
Easynet Managed Service Limited
EE Limited
Eircom (UK) Ltd
Exchange Communications Installations Ltd
Exponential-e Limited
Foehn Limited
Freedom Communications (UK) Ltd
Fujitsu Services Ltd
Gamma Telecom LTD
Icom Holdings Ltd (T/A) BDR Technical Solutions Ltd
Ideal Networks Limited
INTRINSIC TECHNOLOGY LIMITED
KCOM GROUP LIMITED
Level 3 Communications
Logicalis UK Limited
Maintel Europe Ltd
MLL Telecom Ltd.
Netcall Technology Limited
NG Bailey IT Services
Outsourcery Hosting Ltd
PageOne Communications Limited
Pervasive Networks Ltd
Pinacl Solutions UK Ltd
Softcat PLC
Specialist Computer Centres PLC
SYNTURA GROUP LIMITED
TELEFONICA UK LIMITED
TELENT TECHNOLOGY SERVICES LIMITED
Thales Uk Ltd
THE NETWORKING PEOPLE (TNP) LIMITED
Total Care and support Ltd
UK Broadband Limited
UNIFY ENTERPRISE COMMUNICATIONS LIMITED
Updata Infrastructure (UK) Ltd
VERIZON UK LIMITED
VIRGIN MEDIA BUSINESS LIMITED
Vodafone Ltd
XMA LIMITED
GBP 1,050,000,000Awarded 26 July 2015Expiring 26 July 2017Telecommunications services
Awarded contract
Telecommunications equipment and supplies
Royal Borough of Kensington and ChelseaSupplier(s) British Telecommunications PLCGBP 200,000,000Awarded 29 May 2015Telecommunications equipment and supplies
Expired contract
Christian Action Housing - Responsive Repairs, Voids, Planned and Cyclical Maintenance Term Contract
RAND ASSOCIATES CONSULTANCY SERVICES LTDSupplier(s) MCP Property Services LtdGBP 14,000,000Awarded 14 January 2015Expiring 12 April 2018Repair and maintenance services

Top buyers

Buyers ranked by total contract award volume for call centre.

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BuyersCountValue

NHS National Services Scotland
15
£193.5m
Cheshire Constabulary
13
£23.8m
Office of Public Works OPW
12
£0.0
Devon County Council
8
£3.9m
Department For Work and Pensions (DWP)
8
£162.2m
Department for Education
8
£19.2m
LHC
6
£40.3m
North Yorkshire Council
6
£882.3k
Yorkshire Ambulance Service NHS Trust
6
£754.0k
Department for Business Energy and Industrial Strategy (BEIS)
5
£5.6m

Trend over time

Notice volume for call centre published over time.

Top suppliers

Suppliers ranked by total contract award volume for call centre.

View all suppliers

SuppliersCountValue

Orbis Project Ltd
17
£60.8m
CIVICA UK LIMITED
10
£65.0m
Netcall Technology Limited
10
£83.4m
TUNSTALL HEALTHCARE (UK) LIMITED
10
£42.4m
8X8 UK LIMITED
9
£27.3m
British Telecommunications PLC
9
£313.4m
Insight Direct (UK) Ltd
9
£855.5k
FOUNDEVER GB LIMITED
8
£41.1m
Delta Wellbeing
7
£35.7m
4NET TECHNOLOGIES LTD
6
£36.0m

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