Telephone operator services

Tender description

ForViva is procuring a Framework Agreement pursuant to which it is envisaged that contracts will be let to suppliers within the Framework for the provision of a range of call centre system equipment and software. For further details of the services to be carried out under the Call Centre System Contract to be called off under the Framework by ForViva please refer to the specification attached at Appendix 3 of the ITT. Under the Framework Agreement the following entities will have the option to call-off as and when services are required: (i) ForViva and any entity within the ForViva group from time to time, which currently includes City West Housing Trust, Villages Housing Association and ForWorks, (ii) Other Social Housing Providers in the UK. ForViva is procuring a Framework Agreement pursuant to which it is envisaged that contracts will be let to suppliers within the Framework for the provision of a range of call centre system equipment and software.