Expired contract

Contact Centre Services

Details

Buyer
Department For Work and Pensions (DWP)
Supplier(s)
British Telecommunications PLC
Value
GBP 90,600,000
Duration
6 years
Topic
Computer-related services
Published
2 February 2016
Source
ContractsFinder

Tender description

This contract will provide an IP Contact Centre platform that supports multi-media, multi-channel and multi-skilled citizen/ user/ customer interaction with a current call centre capability for around 25,000 agents and the potential for this to rise to 40,000 or more over the lifetime of the contract.

Timeline

  1. Award date21 December 2015
  2. Award published2 February 2016
    Current notice
  3. Contract expiry date17 October 2021

About the buyer

Department For Work and Pensions (DWP) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72500000 · Computer-related services
  • 72700000 · Computer network services

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Decision makers

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