Call centre

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511 Call centre awards found

Awarded contract
Recruitment Agency Services
WARWICKSHIRE POLICE
Supplier(s)
6 suppliers
Certes IT Service Solutions Limited
JUMAR SOLUTIONS LIMITED
Osborne Thomas Ltd
RED SNAPPER RECRUITMENT LIMITED
RGF Staffing UK Limited trading as Advantage Resourcing UK Ltd
Service Care Solutions-MAIN ACCT
Awarded 18 January 2022Recruitment services
Expired contract
Call centre KPI review and benchmarking
Office for Standards in Education, Children's Services and Skills (Ofsted)Supplier(s) Navigation Partners LtdGBP 16,500Awarded 10 January 2022Expiring 31 December 2022Call centre
Awarded contract
WCC DRT West Midlands
Warwickshire County CouncilSupplier(s) Midland Red (South) Ltd t/a Stagecoach MidlandsGBP 1,771,673Awarded 20 December 2021Special-purpose motor vehicles
Awarded contract
Domestic Water Saving Audits
NORTHUMBRIAN WATER GROUP LIMITEDSupplier(s) Aqualogic (WC) Ltd2,300,000Awarded 14 December 2021Consulting services for water-supply and waste consultancy
Expired contract
CON 21-254 Contingency Resource
Financial Conduct AuthoritySupplier(s) FOUNDEVER GB LIMITEDGBP 209,500Awarded 13 December 2021Expiring 12 June 2022Supply services of personnel including temporary staff
Expired contract
DVSA Call Centre Additional Resourcing - Call Surges
Driver and Vehicle Standards AgencySupplier(s) go-centric LimitedGBP 1,286,014.8Awarded 10 December 2021Expiring 9 December 2024Call centre
Awarded contract
Out of Hours Call Centre Services
B3 Living Ltd200,000Awarded 2 December 2021Call centre
Awarded contract
Confirmit Horizons Software as a Service (SAAS)
Higher Education Statistics Agency (HESA)Supplier(s) Confirmit LtdGBP 835,283Awarded 22 November 2021Software-related services
Awarded contract
Provision of Online Payments, Cashless Catering, Kitchen Management and Nutritional Systems
Scotland Excel
Supplier(s)
5 suppliers
CIVICA UK LIMITED
CRB Cunninghams Limited
Nutritics
ParentPay Ltd
Pebble
GBP 16,000,000Awarded 29 October 2021Software package and information systems
Awarded contract
Provision of Online Payments, Cashless Catering, Kitchen Management and Nutritional Systems
Scotland Excel
Supplier(s)
5 suppliers
CIVICA UK LIMITED
CRB Cunninghams Limited
Nutritics
ParentPay Ltd
Pebble
GBP 4,000,000Awarded 29 October 2021Software package and information systems
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Awarded contract
Renewal of SIP Telephone System
NHS Wales - Shared Services PartnershipSupplier(s) Gamma Telecom LTDGBP 319,200Awarded 20 October 2021Telecommunications system
Expired contract
Workforce Management (WFM) - a call centre workforce management solution and Quality Management (QM) - RM6100, lot 3a
HM Land Registry (HMLR)Supplier(s) Softcat PLCGBP 816,944Awarded 28 September 2021Expiring 13 October 2023IT services: consulting, software development, Internet and support
Expired contract
BHCC Out of Hours Repairs Call Centre
Brighton and Hove City CouncilSupplier(s) Mears Limited trading as Mears New HomesGBP 88,118Awarded 22 September 2021Expiring 30 September 2023Call centre
Awarded contract
Mini Competition called off from the Additional Call Centre Service Capacity Framework Agreement for NSS National Contact Centre (NCC)
NHS National Services ScotlandSupplier(s) Pursuit MarketingGBP 10,800,000Awarded 26 August 2021Call centre
Awarded contract
Call Centre Solution Contract Extension
Pension Protection FundSupplier(s) ASPECT SOFTWARE UK LIMITEDGBP 200,000Awarded 24 August 2021Telecommunications services
Expired contract
Call Centre KickStart Equipment
Chesterfield Borough CouncilSupplier(s) Insight Direct (UK) Ltd, Kingsfield Computer Products LtdGBP 4,500Awarded 7 August 2021Expiring 12 August 2021
Expired contract
2021-098 Telephony Solution
Office of Gas and Electricity Markets (Ofgem)Supplier(s) 8X8 UK LIMITEDGBP 691,200Awarded 26 July 2021Expiring 25 July 2025Telephone network
Awarded contract
DfE User Experience & Design Capability North England
Department for EducationSupplier(s) Nexer Digital LtdGBP 4,500,000Awarded 19 July 2021
Expired contract
HDC 418 Call Centre Project
Harborough District CouncilSupplier(s) Entec Si LtdGBP 285,900Awarded 5 July 2021Expiring 31 March 2023Business and management consultancy and related services
Awarded contract
Provision of Cashless Catering, Online Payments & Kitchen Management Software
North Ayrshire CouncilSupplier(s) CRB Cunninghams Limited, ParentPay LtdGBP 481,588Awarded 28 June 2021Canteen management services

Top buyers

Buyers ranked by total contract award volume for call centre.

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BuyersCountValue

NHS National Services Scotland
15
£193.5m
Cheshire Constabulary
13
£23.8m
Office of Public Works OPW
12
£0.0
Devon County Council
8
£3.9m
Department For Work and Pensions (DWP)
8
£162.2m
Department for Education
8
£19.2m
LHC
6
£40.3m
North Yorkshire Council
6
£882.3k
Yorkshire Ambulance Service NHS Trust
6
£754.0k
Department for Business Energy and Industrial Strategy (BEIS)
5
£5.6m

Trend over time

Notice volume for call centre published over time.

Top suppliers

Suppliers ranked by total contract award volume for call centre.

View all suppliers

SuppliersCountValue

Orbis Project Ltd
17
£60.8m
CIVICA UK LIMITED
10
£65.0m
Netcall Technology Limited
10
£83.4m
TUNSTALL HEALTHCARE (UK) LIMITED
10
£42.4m
8X8 UK LIMITED
9
£27.3m
British Telecommunications PLC
9
£313.4m
Insight Direct (UK) Ltd
9
£855.5k
FOUNDEVER GB LIMITED
8
£41.1m
Delta Wellbeing
7
£35.7m
4NET TECHNOLOGIES LTD
6
£36.0m

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