Awarded contract

Call Centre Solution Contract Extension

Details

Buyer: Pension Protection Fund
Supplier(s): ASPECT SOFTWARE UK LIMITED
Value: GBP 200,000
Topic: Telecommunications services
Published: 3 December 2021
Source: uk:find_a_tender

Tender description

Unified IP Telephony Maintenance and Support. Lot 1: The PPF call centre solution is integrated with our existing infrastructure, therefore, to enable continuity of service we require the continuation of this solution. The PPF is currently undertaking a significant level of change within our IT infrastructure, and therefore changing this part of our IT infrastructure is not feasible given the significant planned change over the next two years. A project is currently underway to enable the PPF to procure a fully future-proofed call centre solution and we will be going out to market in due course. Additional information: Quality and price evaluation was not applicable to this procurement.

Timeline

Completed: Award date24 August 2021
Completed: Award published3 December 2021
Current notice

About the buyer

Pension Protection Fund is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

64200000 · Telecommunications services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@pension-protection-fund.gov
Commercial Director	+44 •••• ••••••	••••••••@pension-protection-fund.gov
Procurement Manager	+44 •••• ••••••	••••••••@pension-protection-fund.gov
Category Lead	+44 •••• ••••••	••••••••@pension-protection-fund.gov
Senior Buyer	+44 •••• ••••••	••••••••@pension-protection-fund.gov
Contracts Manager	+44 •••• ••••••	••••••••@pension-protection-fund.gov