How do I get voice technology contracts in the UK public sector?

Search live VoIP, IVR and telephony tenders on public and private portals, or move earlier. On Stotles, you can read a buyer's IT or digital strategy for signs of a phone-system or contact-centre technology refresh before the tender opens, see what is open now, and build your bid from there. For more, explore the platform.

How is this different from call centre tenders?

This page covers the voice technology itself: VoIP and IP telephony, IVR platforms, voice gateways and PSTN-to-digital migration. Call centre tenders cover the wider contact centre category, including staffing, outsourced call handling and customer service operations that may run on top of this technology.

What CPV codes cover voice and VoIP tenders?

The corpus most often carries 64215000 (IP telephone services) and 64227000 (Integrated telecommunications services), with 72212512 (Interactive voice response software development services) appearing on IVR-specific builds.

Why do ISDN and PSTN replacement projects show up here?

UK telecoms providers are switching off the old PSTN and ISDN networks, so buyers are re-tendering their phone systems for VoIP and other digital voice technology as part of the switchover. Those migration contracts are voice technology procurement even where the notice does not use the word "voice".

Voice Tenders

See open voice tenders and awarded contracts for the UK public sector.

Voice here means the technology layer: VoIP and IP telephony, interactive voice response (IVR), voice gateways, and PSTN-to-digital-voice migration off ageing ISDN lines. It sits next to the wider call centre category, which covers contact centre staffing and operations, not the voice technology underneath.

There are 708 matching notices on record, 333 already awarded and 58 at pre-tender stage. Councils, NHS trusts and police forces run most of it, replacing legacy phone systems with cloud voice platforms.

687 results

Closed tenderPublished 11 December 2018
IT services: consulting, software development, Internet and support
Poise Purchasing Solutions LimitedGBP 500,000,000Closing 10 January 2019Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
Closed tenderPublished 5 December 2018
Telecommunications services
Crown Commercial ServiceGBP 5,000,000,000Closing 31 January 2019Helpdesk services
Awarded contract
Hardware Configuration
Defence Equipment and Support : Ministry of DefenceSupplier(s) People Source Consulting LtdGBP 39,690Awarded 26 November 2018
Expired contract
Phone Maintenance Services
University of WolverhamptonSupplier(s) Logicalis UK LimitedGBP 300,000Awarded 11 October 2018Expiring 10 October 2020Telecommunication services except telephone and data transmission services
Awarded contract
Cabling, Network Devices and Configuration to support Hosted Voice Implementation
Irish Wheelchair Association (IWA)Supplier(s) Abacus SystemsNetwork infrastructure
Awarded contract
RFT for Provision, Support and Maintenance of Query Management, Knowledge Management and Telephony Solution.
Road Safety Authority (RSA)Desktop communications software package
Expired contract
Customer Relation Management software package
Road Safety Authority (RSA)Supplier(s) Provident CRM LtdEUR 2,333,440Awarded 31 October 2018Expiring 15 October 2021Customer Relation Management software package
Closed tenderPublished 2 November 2018
ITS200581a Contact Centre Systems Support
Leeds City CouncilGBP 300,000Closing 5 December 2018IT services: consulting, software development, Internet and support
Closed tenderPublished 2 November 2018
Office and computing machinery, equipment and supplies except furniture and software packages
Leeds City CouncilClosing 5 December 2018Software package and information systems
Awarded contract
Voice & Data Management
Mersey Care NHS Foundation TrustSupplier(s) max20 Project SolutionsGBP 70,000Awarded 1 November 2018
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Closed tenderPublished 30 October 2018
Telephone equipment
London Borough of HaveringGBP 15,000,000Closing 29 November 2018Installation of telephone lines
Closed tenderPublished 26 October 2018
Contact management software development services
Thirteen Housing Group LtdClosing 29 November 2018Transaction-processing software development services
Awarded contract
Interactive voice response software package
Northern Ireland Fire & Rescue ServiceSupplier(s) Gartan Technologies LtdEUR 130,000Awarded 19 October 2018Interactive voice response software package
Closed tenderPublished 15 October 2018
Telephone equipment
St Vincent's University HospitalEUR 1Closing 15 November 2018Electrical apparatus for line telephony or line telegraphy
Closed tenderPublished 4 October 2018
STHK Backup Solution
NHS Shared Business ServicesGBP 500,000Closing 12 October 2018Backup or recovery software development services
Closed tenderPublished 1 October 2018
Hardware Configuration
Defence Equipment and Support : Ministry of DefenceGBP/day 450Closing 15 October 2018
Closed tenderPublished 28 September 2018
Telecommunications services
Courts ServiceEUR 300,000Closing 9 November 2018IP telephone services
Closed tenderPublished 5 September 2018
Request for Information - Connectivity & Mobile Provisions
South Gloucestershire CouncilClosing 26 September 2018Telecommunications equipment and supplies
Closed tenderPublished 24 August 2018
IP telephone services
Tourism Ireland CLGEUR 300,000Closing 24 September 2018Telephone network equipment
Awarded contract
Telecommunications equipment and supplies
University of BirminghamSupplier(s) ASK4 LimitedGBP 673,790Awarded 1 September 2015Telephone and data transmission services

Frequently asked questions

Frequently asked questions about interactive voice response, voice over ip, voice over internet protocol, voip, voice gateway, digital voice in the UK public sector.

How do I get voice technology contracts in the UK public sector?
Search live VoIP, IVR and telephony tenders on public and private portals, or move earlier. On Stotles, you can read a buyer's IT or digital strategy for signs of a phone-system or contact-centre technology refresh before the tender opens, see what is open now, and build your bid from there. For more, explore the platform.
How is this different from call centre tenders?
This page covers the voice technology itself: VoIP and IP telephony, IVR platforms, voice gateways and PSTN-to-digital migration. Call centre tenders cover the wider contact centre category, including staffing, outsourced call handling and customer service operations that may run on top of this technology.
What CPV codes cover voice and VoIP tenders?
The corpus most often carries 64215000 (IP telephone services) and 64227000 (Integrated telecommunications services), with 72212512 (Interactive voice response software development services) appearing on IVR-specific builds.
Why do ISDN and PSTN replacement projects show up here?
UK telecoms providers are switching off the old PSTN and ISDN networks, so buyers are re-tendering their phone systems for VoIP and other digital voice technology as part of the switchover. Those migration contracts are voice technology procurement even where the notice does not use the word "voice".

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Frequently asked questions

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