How do I get voice technology contracts in the UK public sector?

Search live VoIP, IVR and telephony tenders on public and private portals, or move earlier. On Stotles, you can read a buyer's IT or digital strategy for signs of a phone-system or contact-centre technology refresh before the tender opens, see what is open now, and build your bid from there. For more, explore the platform.

How is this different from call centre tenders?

This page covers the voice technology itself: VoIP and IP telephony, IVR platforms, voice gateways and PSTN-to-digital migration. Call centre tenders cover the wider contact centre category, including staffing, outsourced call handling and customer service operations that may run on top of this technology.

What CPV codes cover voice and VoIP tenders?

The corpus most often carries 64215000 (IP telephone services) and 64227000 (Integrated telecommunications services), with 72212512 (Interactive voice response software development services) appearing on IVR-specific builds.

Why do ISDN and PSTN replacement projects show up here?

UK telecoms providers are switching off the old PSTN and ISDN networks, so buyers are re-tendering their phone systems for VoIP and other digital voice technology as part of the switchover. Those migration contracts are voice technology procurement even where the notice does not use the word "voice".

Voice Tenders

See open voice tenders and awarded contracts for the UK public sector.

Voice here means the technology layer: VoIP and IP telephony, interactive voice response (IVR), voice gateways, and PSTN-to-digital-voice migration off ageing ISDN lines. It sits next to the wider call centre category, which covers contact centre staffing and operations, not the voice technology underneath.

There are 708 matching notices on record, 333 already awarded and 58 at pre-tender stage. Councils, NHS trusts and police forces run most of it, replacing legacy phone systems with cloud voice platforms.

687 results

Expired contract
Avaya Telephony Solution
United Lincolnshire Teaching Hospitals NHS TrustSupplier(s) I.P. INTEGRATION LIMITEDGBP 2,000,000Awarded 7 February 2020Expiring 31 March 2025Radio, television, communication, telecommunication and related equipment
Awarded contract
Delivery Manager - ICT Transformation
Vehicle Certification AgencySupplier(s) Michael Page InternationalGBP 84,500Awarded 21 July 2020
Awarded contract
Network Design Engineer
Defence Equipment and Support : Ministry of DefenceSupplier(s) David Bruce Recruitment LtdGBP 147,250Awarded 13 July 2020
Closed tenderPublished 2 July 2020
Jisc Training DPS
JiscClosing 18 February 2023Education and training services
Closed tenderPublished 24 June 2020
Voice and Data: Moves, Adds and Changes.
University of NottinghamGBP 1,750,000Closing 27 July 2020Telecommunications services
Closed tenderPublished 24 June 2020
Essex County Council (ECC) seeks input from the market to inform the scoping of a potential procurement opportunity concerning Networking and Communications. Our aim is to provide ECC with modern, flexible, cost-effective technology solutions for Connectivity and Voice and we are looking for potential suppliers to engage with us on market innovation, service delivery models and their service offering.\n \n Connectivity and Voice are presently provided to ECC under a fully managed service for WAN, LAN and telephony (mobiles, contact centres, VOIP and some residual fixed line telephony), across an estate of ~160 Essex end sites, including core sites such as County Hall.\n \n
Essex County CouncilClosing 6 July 2020Communications equipment
Stale Pre-tenderPublished 23 June 2020
Radio, television, communication, telecommunication and related equipment
Essex County CouncilNetwork equipment
Awarded contract
Banking services
Shropshire CouncilSupplier(s) Cardnet Merchant ServicesGBP 290,000,000Awarded 17 June 2020Banking services
Closed tenderPublished 5 June 2020
Networks
University of BirminghamClosing 3 July 2020Networks
Closed tenderPublished 5 June 2020
Programme Manager - ICT Transformation
Vehicle Certification AgencyGBP/day 650Closing 12 June 2020
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Closed tenderPublished 5 June 2020
Programme Manager - ICT Transformation
Vehicle Certification AgencyGBP/day 650Closing 12 June 2020
Closed tenderPublished 5 June 2020
Tender for Internet and Voice services for Student Accommodation
University of BirminghamClosing 3 July 2020Networks
Closed tenderPublished 5 June 2020
Delivery Manager - ICT Transformation
Vehicle Certification AgencyGBP/day 650Closing 12 June 2020
Closed tenderPublished 2 June 2020
Design, Supply, Upgrade, Install and Implement (using existing or equivalent equipment where possible) a new Voip Telephony Solution for Tipperary County Council.
Tipperary County CouncilClosing 30 June 2020
Closed tenderPublished 29 May 2020
Telecommunications services
Foreign, Commonwealth and Development OfficeGBP 184,000,000Closing 13 July 2020Networks
Closed tenderPublished 15 May 2020
Network Design Engineer
Defence Equipment and Support : Ministry of DefenceGBP/day 750Closing 22 May 2020
Expired contract
ICT Hardware (Call off under DN392989)
Leeds City CouncilSupplier(s) CDW LtdGBP 20,000,000Awarded 13 January 2020Expiring 13 January 2024Computer equipment and supplies
Expired contract
Provide a managed VoIP Telephony Solution to meet the requirements of FCG while having the capacity and capability for delivering the full requirement of the MCA
Maritime and Coastguard AgencySupplier(s) Vodafone LtdGBP 955,173Awarded 30 June 2014Expiring 30 June 2019Installation services of communications equipment
Closed tenderPublished 7 May 2020
BATCM/0322 - Multi-Mode Radio (MMR)
Ministry of DefenceGBP 80Closing 4 June 2020Radio equipment
Closed tenderPublished 4 May 2020
Radio equipment
Ministry of DefenceClosing 4 June 2020Radio equipment

Frequently asked questions

Frequently asked questions about interactive voice response, voice over ip, voice over internet protocol, voip, voice gateway, digital voice in the UK public sector.

How do I get voice technology contracts in the UK public sector?
Search live VoIP, IVR and telephony tenders on public and private portals, or move earlier. On Stotles, you can read a buyer's IT or digital strategy for signs of a phone-system or contact-centre technology refresh before the tender opens, see what is open now, and build your bid from there. For more, explore the platform.
How is this different from call centre tenders?
This page covers the voice technology itself: VoIP and IP telephony, IVR platforms, voice gateways and PSTN-to-digital migration. Call centre tenders cover the wider contact centre category, including staffing, outsourced call handling and customer service operations that may run on top of this technology.
What CPV codes cover voice and VoIP tenders?
The corpus most often carries 64215000 (IP telephone services) and 64227000 (Integrated telecommunications services), with 72212512 (Interactive voice response software development services) appearing on IVR-specific builds.
Why do ISDN and PSTN replacement projects show up here?
UK telecoms providers are switching off the old PSTN and ISDN networks, so buyers are re-tendering their phone systems for VoIP and other digital voice technology as part of the switchover. Those migration contracts are voice technology procurement even where the notice does not use the word "voice".

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Frequently asked questions

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