How do I get voice technology contracts in the UK public sector?

Search live VoIP, IVR and telephony tenders on public and private portals, or move earlier. On Stotles, you can read a buyer's IT or digital strategy for signs of a phone-system or contact-centre technology refresh before the tender opens, see what is open now, and build your bid from there. For more, explore the platform.

How is this different from call centre tenders?

This page covers the voice technology itself: VoIP and IP telephony, IVR platforms, voice gateways and PSTN-to-digital migration. Call centre tenders cover the wider contact centre category, including staffing, outsourced call handling and customer service operations that may run on top of this technology.

What CPV codes cover voice and VoIP tenders?

The corpus most often carries 64215000 (IP telephone services) and 64227000 (Integrated telecommunications services), with 72212512 (Interactive voice response software development services) appearing on IVR-specific builds.

Why do ISDN and PSTN replacement projects show up here?

UK telecoms providers are switching off the old PSTN and ISDN networks, so buyers are re-tendering their phone systems for VoIP and other digital voice technology as part of the switchover. Those migration contracts are voice technology procurement even where the notice does not use the word "voice".

Voice Tenders

See open voice tenders and awarded contracts for the UK public sector.

Voice here means the technology layer: VoIP and IP telephony, interactive voice response (IVR), voice gateways, and PSTN-to-digital-voice migration off ageing ISDN lines. It sits next to the wider call centre category, which covers contact centre staffing and operations, not the voice technology underneath.

There are 708 matching notices on record, 333 already awarded and 58 at pre-tender stage. Councils, NHS trusts and police forces run most of it, replacing legacy phone systems with cloud voice platforms.

687 results

Expired contract
Polycom Equipment
Cornwall CouncilSupplier(s) Probrand LtdGBP 42,997Awarded 7 June 2021Expiring 30 July 2021Scraper machines
Awarded contract
Supply and Delivery of Analogue Dispersed Alarm Units
South Lanarkshire CouncilSupplier(s) Doro Care (UK) LimitedGBP 126,500Awarded 7 May 2021Radio, television, communication, telecommunication and related equipment
Closed tenderPublished 13 May 2021
Fixed Voice Tender
Irish Prison ServiceClosing 24 June 2021Telephone and data transmission services
Closed tenderPublished 13 May 2021
Telecoms and connectivity supply and service
Wasps GroupGBP 308,000Closing 30 June 2021Wireless telecommunications system
Closed tenderPublished 13 May 2021
Fixed Voice Tender
Irish Prison ServiceEUR 4,300,000Closing 24 June 2021Telephone and data transmission services
Expired contract
Interpretation and Translation Services in Hillingdon
NHS Shared Business ServicesSupplier(s) Language Line Limited (t/a LanguageLine Solutions)GBP 4,468.5Awarded 30 March 2021Expiring 30 September 2021Translation services
Awarded contract
BATCM/0322 - Multi-Mode Radio (MMR)
Ministry of DefenceSupplier(s) Harris Systems Limited (a subsidiary of L3Harris Technologies Inc)GBP 90,000,000Awarded 11 May 2021Tactical command, control and communication systems
Expired contract
Interpretation and Translation Services in Ealing
NHS Shared Business ServicesSupplier(s) Language Line Limited (t/a LanguageLine Solutions)GBP 12,217Awarded 30 March 2021Expiring 30 September 2021Translation services
Expired contract
Interpretation and Translation Services in Central London
NHS Shared Business ServicesSupplier(s) Language Line Limited (t/a LanguageLine Solutions)GBP 72,228Awarded 30 March 2021Expiring 30 September 2021Translation services
Expired contract
Telephone System
East Durham Community CollegeSupplier(s) Focus GroupGBP 82,737.5Awarded 19 July 2021Expiring 20 July 2026IP telephone services
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Expired contract
Telephone System
East Durham Community CollegeSupplier(s) Focus GroupGBP 99,285Awarded 19 July 2021Expiring 20 July 2026Installation services of radiotelephony apparatus
Closed tenderPublished 29 April 2021
RA302062 - Options for the Provision of Professional Services for the Roll Out of Cisco based IP Telephony Equipment, and Network Related Applications at Multiple Sites Across North Wales
Betsi Cadwaladr University Health Board (BCUHB)Closing 5 May 2021IT services: consulting, software development, Internet and support
Stale Pre-tenderPublished 20 April 2021
TS13026 Corporate Telephony, Supply, Support and Maintenance with Associated Services
Derbyshire County CouncilGBP 250,000Radio, television, communication, telecommunication and related equipment
Awarded contract
SIP Trunk Services
Central Bank of IrelandSupplier(s) EircomEUR 486,358Awarded 11 April 2021Telecommunications equipment
Awarded contract
Contact management software package
South Gloucestershire CouncilSupplier(s) Modality Systems LtdAwarded 12 March 2021Voice recognition software package
Expired contract
The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution
South Gloucestershire CouncilSupplier(s) Modality Systems LtdGBP 483,143Awarded 12 March 2021Expiring 11 March 2026Interactive voice response software package
Awarded contract
The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution
South Gloucestershire CouncilSupplier(s) Modality Systems LtdGBP 1,320,395Awarded 12 March 2021Contact management software package
Closed tenderPublished 17 March 2021
Telephone System
East Durham Community CollegeGBP 300,000Closing 9 April 2021IP telephone services
Closed tenderPublished 16 March 2021
Telephone System
East Durham Community CollegeClosing 9 April 2021Telephone network equipment
Expired contract
The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution
South Gloucestershire CouncilSupplier(s) Modality Systems LtdGBP 500,000Awarded 12 March 2021Expiring 11 March 2026Voice recognition software package

Frequently asked questions

Frequently asked questions about interactive voice response, voice over ip, voice over internet protocol, voip, voice gateway, digital voice in the UK public sector.

How do I get voice technology contracts in the UK public sector?
Search live VoIP, IVR and telephony tenders on public and private portals, or move earlier. On Stotles, you can read a buyer's IT or digital strategy for signs of a phone-system or contact-centre technology refresh before the tender opens, see what is open now, and build your bid from there. For more, explore the platform.
How is this different from call centre tenders?
This page covers the voice technology itself: VoIP and IP telephony, IVR platforms, voice gateways and PSTN-to-digital migration. Call centre tenders cover the wider contact centre category, including staffing, outsourced call handling and customer service operations that may run on top of this technology.
What CPV codes cover voice and VoIP tenders?
The corpus most often carries 64215000 (IP telephone services) and 64227000 (Integrated telecommunications services), with 72212512 (Interactive voice response software development services) appearing on IVR-specific builds.
Why do ISDN and PSTN replacement projects show up here?
UK telecoms providers are switching off the old PSTN and ISDN networks, so buyers are re-tendering their phone systems for VoIP and other digital voice technology as part of the switchover. Those migration contracts are voice technology procurement even where the notice does not use the word "voice".

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Frequently asked questions

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