Customer Service Tenders

See open customer service tenders and awarded contracts for the UK public sector.

Customer service procurement covers customer portals, service centre relocations, telephony replacements and the customer management systems councils, housing associations and utilities use to handle day to day contact. A buyer is as likely to be replacing an ageing switchboard as building a self-service portal for rent payments or benefit claims.

Stotles has tracked 846 notices in this area to date, with 365 already awarded and 88 at pre-tender stage.

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Other topic pages covering nearby areas of public sector spend.

Frequently asked questions

Frequently asked questions about customer portal, customer service centre, customer management system, customer relations in the UK public sector.

  • How do I win customer service tenders in the UK?

    Search live tenders on Find a Tender, Contracts Finder and the smaller regional portals, or work earlier: read a buyer's digital or customer strategy documents on Stotles to spot a customer portal or contact centre project before it is formally advertised, then shape a bid around the timeline you have seen. Across the whole platform, Stotles currently tracks 2,171 open tenders, with 0 new notices added in a typical week.

  • What counts as customer service procurement?

    It covers the systems and services a public body uses to handle contact with residents, tenants and customers: customer portals for online payments and service requests, service centre relocations, telephony and call handling contracts, and the case management platforms behind them.

  • How many customer service contracts have been awarded in the UK?

    Stotles has recorded 365 awarded customer service contracts to date, out of 846 notices tracked across every stage. A further 88 are still at pre-tender, so buyers are still shaping requirements before anything goes out to the market.

  • What CPV codes cover customer service procurement?

    The main codes are 79512000 (Call centre), 79510000 (Telephone-answering services) and 72212333 (Contact management software development services). Buyers rarely restrict a notice to a single code, so a keyword search catches more relevant activity than a CPV code search alone.

  • Is customer service procurement the same as CRM procurement?

    Not quite. This topic covers the customer-facing side: portals, service centres and contact handling. Software bought and licensed specifically as a CRM platform, such as a Dynamics or Salesforce implementation, is tracked separately.

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