Contact Centre Tenders and Contracts

See open contact centre tenders and awarded contracts for the UK public sector.

Notices here lean toward the technology side of the trade: cloud contact centre platforms, out-of-hours and complaint-handling services, national contact centre contracts for government bodies, and frameworks pairing telephony with digital channels. That is a different emphasis to Call Centre Tenders, which covers telephony, CRM and out-of-hours call handling more broadly.

There are 332 contact centre tenders and contracts on record, 191 already awarded and 38 at pre-tender stage.

328 results

Showing 1–20 of 328 results

Other topic pages covering nearby areas of public sector spend.

Frequently asked questions

Frequently asked questions about contact centre tenders, contact centre contracts, contact centre services in the UK public sector.

  • What counts as a contact centre tender?

    Contracts for running or supplying a contact centre operation: cloud-hosted contact centre platforms, out-of-hours and complaints call handling, national contact centre services for government departments, and frameworks that pair telephony with web chat, email and other digital channels.

  • How is this different from Call Centre Tenders?

    Both cover similar ground and the filters overlap, but the notices differ in emphasis. Call Centre Tenders leans toward telephony, CRM and out-of-hours call handling for councils and housing. Contact Centre notices skew toward cloud contact-centre-as-a-service platforms and multichannel government contracts, so this page is worth checking alongside Call Centre Tenders rather than instead of it.

  • How many contact centre tenders are open right now?

    Open notices are thin at any one time, typically one or two, alongside 191 already awarded and 38 sitting at pre-tender stage out of 332 on record. Platform-wide, 2,198 tenders are open across all sectors right now.

  • Who buys contact centre services?

    Central government departments and agencies run some of the largest national contact centre contracts. NHS integrated care boards and councils buy out-of-hours and complaints-handling contact centre services, and universities and housing associations buy smaller-scale contact centre platforms for student or resident enquiries.

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