Customer Experience Tenders

Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes. Platform-wide, 0 notices were added last week, so checking back often matters.

This covers satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit under a separate filter.

Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. This filter covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services). Neither code filters the results on this page: many on-intent notices carry no CPV code at all, or a neighbouring one, so filtering by code would hide genuine customer experience tenders rather than sharpen the list.

To date, Stotles has recorded 1,633 awarded contracts against 4,220 notices tracked in total for the UK and Ireland, with 512 more in pre-tender or early market engagement.