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Closed tender

Customer Survey Research Partner

Details

Buyer
Peabody Trust
Value
£1,750,000
Topic
Research and development services and related consultancy services
Published
12 October 2026
Submission
9 November 2026
Source
uk:find_a_tender

Tender description

Peabody is seeking to appoint a customer research partner through the Government Commercial Dynamic Purchasing System (DPS) RM6216 – Research and Insights to deliver customer feedback and perception research services. The successful provider will be responsible for delivering Peabody's annual Tenant Satisfaction Measures (TSM) Overall Customer Satisfaction Survey and a programme of monthly transactional surveys across key service areas. The TSM survey is a regulatory requirement and must be conducted in accordance with the methodology and requirements prescribed by the Regulator of Social Housing. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Research-and-development-services-and-related-consultancy-services./RHV7H655NU To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/RHV7H655NU

Timeline

  1. Tender published12 October 2026
    Current notice
  2. Submission date9 November 2026

About the buyer

Peabody Trust is a housing association managing homes across London and the Home Counties through a central procurement team. Peabody lists on ProcureCo, a marketplace connecting housing providers with suppliers before tenders go live. Framework agreements let successful suppliers take call-off contracts without a fresh tender. New suppliers pass an Alcumus pre-qualification check covering health, safety, sustainability, quality and risk management before starting any work.

Over the past 5 years, most of Peabody Trust's contract awards have been in architectural and engineering services, construction work and business services.

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