Awarded contract

Provision of CEP (Customer Engagement Platform) and CDP (Customer Data Platform) Software

Details

Buyer: Thameslink Southern Great Northern Limited (TSGN)
Supplier(s): The Access Group
Value: £494,018
Duration: 3 years
Topic: Customer Relation Management software development services
Published: 15 September 2026
Source: uk:find_a_tender

Tender description

The Contracting Authority is seeking to procure a hybrid Customer Engagement Platform (CEP) and Customer Data Platform (CDP) to support customer communications, engagement, and data‐driven insight across digital channels. These platforms will enable GTR to: •Deliver more relevant and personalised customer communications. •Run data-driven, targeted campaigns that increase engagement and spend. •Gain real-time insight into customer behaviour to improve campaign effectiveness. •Simplify planning, execution, and optimisation across channels, replacing fragmented tools ## Contract award

Timeline

Completed: Award published15 September 2026
Current notice
Completed: Award date15 September 2026
Next: Contract expiry date30 September 2029in 3 years

About the buyer

Thameslink Southern Great Northern Limited (TSGN) is a public sector buyer in the United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@thameslink-southern-great-northern-limited-tsgn.gov
Commercial Director	+44 •••• ••••••	••••••••@thameslink-southern-great-northern-limited-tsgn.gov
Procurement Manager	+44 •••• ••••••	••••••••@thameslink-southern-great-northern-limited-tsgn.gov
Category Lead	+44 •••• ••••••	••••••••@thameslink-southern-great-northern-limited-tsgn.gov
Senior Buyer	+44 •••• ••••••	••••••••@thameslink-southern-great-northern-limited-tsgn.gov
Contracts Manager	+44 •••• ••••••	••••••••@thameslink-southern-great-northern-limited-tsgn.gov