CRM Tenders and Contracts
See open CRM tenders and awarded contracts for the UK public sector.
CRM procurement covers customer relationship management platforms and the work around them: licensing, implementation, integration and support, mostly Salesforce, Microsoft Dynamics or Zoho rather than a bespoke build. Councils, NHS trusts, universities and government departments buy it most, usually replacing a case-management system, not adopting CRM for the first time.
2,307 notices are on record, 1,049 awarded, 182 at pre-tender. Only 4 are open now: a record of how bodies run CRM systems, not a live tender board.
2,267 results
- Closed tenderPublished 10 August 2023
Alumni CRM PCO 293
- Awarded contract
CPU 5990 Customer Relationship Management and Billing System for Nottingham City Council, Enviroenergy
- Awarded contract
CPU 5990 Customer Relationship Management and Billing System for Nottingham City Council, Enviroenergy
- Awarded contract
Provision of an e-Ticketing Solution to Blackpool Entertainments Company Ltd
- Expired contract
Ticketing, Marketing CRM System for MDC
- Awarded contract
CA12359 - CPC/JE/01/2021: Corporate Software & Related Products and Services
- Stale Pre-tenderPublished 24 July 2023
WBMDR - Registry Software System
- Awarded contract
Salesforce Licencing
- Awarded contract
CRM & Billing System
- Closed tenderPublished 15 July 2023
PROVISION OF A CONFIGURABLE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOLUTION, FOR USE AS PART OF 2027 CENSUS FIELD OPERATION AND THE WIDER CSO SURVEYS.
- Awarded contract
PROVISION OF A CONFIGURABLE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOLUTION, FOR USE AS PART OF 2027 CENSUS FIELD OPERATION AND THE WIDER CSO SURVEYS.
- Awarded contract
Customer Relations Management (CRM) system
- Closed tenderPublished 13 July 2023
PROVISION OF A CONFIGURABLE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOLUTION, FOR USE AS PART OF 2027 CENSUS FIELD OPERATION AND THE WIDER CSO SURVEYS.
- Expired contract
Bespoke Sales CRM
- Expired contract
Leisure services - CRM
- Closed tenderPublished 6 July 2023
BBC NEWS World Service Business Development CRM
- Stale Pre-tenderPublished 5 July 2023
BBC NEWS World Service Business Development CRM RFI
- Expired contract
Stakeholder and Media Management System
- Expired contract
RM1043.8-1_Digital, Data and Technology Delivery Support_SOCIAL CARE WALES
- Closed tenderPublished 1 July 2023
Provision of a configurable Customer Relationship Management (CRM) Solution, for use as part of 2027 Census Field Operation and the wider CSO surveys.
Frequently asked questions
Frequently asked questions about customer relationship management, crm system, dynamics crm, crm platform, crm software, crm implementation, crm licence, crm license, crm contracts in the UK public sector.
How do I find CRM contracts in the UK public sector?
Search public procurement portals for the terms a buyer actually uses: CRM system, customer relationship management, CRM implementation. On Stotles, the same search runs against the full record, so a licence renewal, an implementation competition and a support extension all show up together. Platform-wide, 0 notices were added to Stotles in the last seven days, and 2,132 tenders are open right now across every category, so a saved search here catches deals as they land rather than after the deadline.
What has the public sector actually bought under CRM tenders?
Mostly licensing, implementation and the support work that keeps a platform running. The notices on record cover new CRM builds, migrations off older case-management systems, implementation-partner appointments, and ongoing support and integration. Councils, NHS trusts, universities and central government departments account for most of the volume, usually replacing or extending an existing system rather than adopting CRM for the first time.
Are there many live CRM tenders open right now?
Not many. Of 2,307 notices on record for CRM procurement, only 4 are open at the time of research, while 1,049 are already awarded and a further 182 sit at pre-tender. That split is typical of enterprise software buying: most of the volume moves through framework call-offs, licence renewals and support extensions rather than fresh open competitions, so the open count understates how active this category actually is.
What CPV code applies to CRM purchases?
48445000, Customer Relation Management software package, is the code that shows up most often alongside CRM notices, appearing on 343 of the notices matched by this page's search terms. It sits under the broader software-package codes that most CRM-related notices also carry, so search by keyword rather than code alone for the full picture.
Which CRM platforms come up most in public sector contracts?
Salesforce and Microsoft Dynamics lead the notices on record, appearing repeatedly across implementation, licensing and support competitions. Zoho CRM turns up on smaller council contracts, and a handful of buyers run bespoke or sector-specific builds, particularly around donor management and case management. This is what buyers have chosen to name in their own notice titles and descriptions, not an exhaustive product list.
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