Galway City Council - Customer Case Management and Enterprise Resource Planning platform
Details
- Topic
- Customer Relation Management software development services
- Published
- 4 February 2025
- Submission
- 3 March 2025
- Source
- ie:e_tenders
Tender description
The core solution comprises of a Customer Relationship Management System (CRM), Customer Web Portal, Online Forms Platform, Workflow, Integrations, Mobile Apps, Reports Dashboard and Knowledge Base.
Timeline
- Completed: Tender published4 February 2025Current notice
- Completed: Submission date3 March 2025
About the buyer
Galway County Council is the local authority for County Galway, and buys through a Procurement Section within its Finance Department. Mini-tenders under existing frameworks run on SupplyGov. National frameworks from the Office of Government Procurement cover much of the council's purchasing. Regional SupplyGov arrangements for plant hire and minor building works are managed by Kerry County Council.
Over the past 5 years, most of Galway County Council's contract awards have been in waste, cleaning and environmental services, security and defence equipment and architectural and engineering services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@galway-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@galway-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@galway-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@galway-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@galway-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@galway-county-council.gov |
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