Customer services

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1,790 Customer services awards found

Awarded contract
NP04524 Omni-Channel Customer Service Helpdesk (Phase 2)
NHS National Services ScotlandSupplier(s) PricewaterhouseCoopers LLPGBP 280,000Awarded 1 May 2025IT services: consulting, software development, Internet and support
Awarded contract
GB-London: AWARD NOTICE - Media Database Service for use by IWM
Imperial War MuseumSupplier(s) ROXHILL MEDIA LIMITEDGBP 53,250Awarded 24 April 2025Expiring 30 April 2030Market and economic research; polling and statistics
Awarded contract
Global Talent Visa - Digital Technology Endorsing Body Services
Home OfficeSupplier(s) Tech Nation Group LtdGBP 6,650,000Awarded 16 April 2025Business analysis consultancy services
Awarded contract
TC047 - The Albert Halls, Box Office & Ticketing Contract
Bolton CouncilSupplier(s) The Lowry Centre Ltd trading as QuayticketsGBP 85,320Awarded 14 April 2025Expiring 13 March 2027Tickets
Expired contract
SDDC Temporary Staffing (Customer Services) 001
South Derbyshire District CouncilGBP 46,048.6Awarded 14 April 2025Expiring 19 October 2025Supply services of personnel including temporary staff
Awarded contract
Mini competition for Bolton at Home Ltd under the Procurement for Housing Decorative Solutions Framework Lot 2 Trade Decorative Solutions
Bolton at HomeSupplier(s) AKZO NOBEL COATINGS (BLD) LIMITEDGBP 58,081.52Awarded 7 April 2025Expiring 6 April 2029Paints
Expired contract
Award of a Call off Contract under the Prison Education Dynamic Purchasing System for Employability Courses for Prisoners at HMP Risley
Ministry of JusticeSupplier(s) N'Ergy Group LimitedGBP 52,500Awarded 7 April 2025Expiring 6 April 2026Education and training services
Awarded contract
Wholesale & Distribution Services 2025
HEALTHTRUST EUROPE LLP
Supplier(s)
10 suppliers
ALXR Ltd
AMAZON WEB SERVICES EMEA SARL
C&P Medical Trading Ltd
Critical Healthcare Ltd
GXO Logistics UK Ltd
Henry Schein Uk Holdings Limited
Ideal Medical Solutions Ltd
Lyreco UK Limited
Mediq Healthcare UK Ltd (365 Healthcare)
Medline Services UK Limited
GBP 2,000,000,000Awarded 4 April 2025Medical equipments, pharmaceuticals and personal care products
Awarded contract
T25-021BUS Development and Delivery of a Customer Services Employment Academy for DCSDC LMP
Derry City & Strabane District CouncilAwarded 3 April 2025Education and training services
Awarded contract
Catering Services
Nursing and Midwifery CouncilSupplier(s) ELIOR UK HOLDINGS LIMITEDGBP 358,986Awarded 1 April 2025Expiring 31 March 2027Catering supplies
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Awarded contract
Extra Care Catering 2025-2029
Thirteen Housing Group LtdSupplier(s) Waterfall Services LimitedGBP 2,329,403.36Awarded 1 April 2025Expiring 31 March 2029Catering supplies
Awarded contract
Digital Insight for Customer Services and Customer Insight
Maritime and Coastguard AgencySupplier(s) Gartner UK LtdGBP 144,600Awarded 1 April 2025Expiring 31 March 2028Market research services
Awarded contract
HMLR701091 - Membership for the Institute of Customer Service
HM Land Registry (HMLR)Supplier(s) INSTITUTE OF CUSTOMER SERVICEGBP 57,000Awarded 1 April 2025Expiring 31 March 2028Membership organisation services
Awarded contract
Apprenticeship Training Services for Customer Service Practitioner - Level 2 and Customer Service Specialist Level 3
Birmingham City CouncilSupplier(s) BMS Progress LLPGBP 500,000Awarded 1 April 2025Expiring 31 March 2028Training services
Awarded contract
Provision of a SaaS based ITSM solution to MLCSU.
NHS Midlands and Lancashire CSU, NHS EnglandSupplier(s) SUNRISE SOFTWARE SOLUTIONSGBP 244,054Awarded 1 April 2025Expiring 4 January 2027Project management software package
Awarded contract
HNYICB - Primary Care Clinical Waste Managing Agent Services
NHS Humber and North Yorkshire Integrated Care BoardSupplier(s) ANENTA LTDGBP 379,940.64Awarded 1 April 2025Expiring 31 March 2030Clinical-waste collection services
Expired contract
Ordnance Survey Licences 2023
United Utilities Water LtdSupplier(s) LANDMARK INFORMATION GROUP LIMITEDGBP 510,056.42Awarded 1 April 2025Expiring 1 April 2026Digital mapping services
Awarded contract
Supply and installation of audio-visual and video conferencing equipment and associated services
Derbyshire Dales District CouncilSupplier(s) PUBLIC GROUP INTERNATIONAL LIMITED, VP-AV LtdGBP 176,545Awarded 1 April 2025Expiring 1 April 2030
Awarded contract
Leisure Management System - AWARD
University of CumbriaSupplier(s) Gladstone LimitedGBP 41,278Awarded 31 March 2025Expiring 30 March 2028Software package and information systems
Awarded contract
Social Media Management Software
Telford and Wrekin CouncilSupplier(s) SocialSignIn LtdGBP 45,000Awarded 27 March 2025IT services: consulting, software development, Internet and support

Top buyers

Buyers ranked by total contract award volume for customer services.

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BuyersCountValue

National Highways Limited
42
£4.9bn
Ministry of Justice
26
£1.8m
Crown Commercial Service
26
£80.6bn
HM Revenue & Customs (HMRC)
24
£361.5m
Department For Work and Pensions (DWP)
21
£25.4m
UK Shared Business Services - UKSBS
21
£2.5m
Water Services Regulation Authority (Ofwat)
20
£39.2m
The National Lottery Community Fund
18
£2.8m
London Borough of Hackney
17
£3.1m
Driver and Vehicle Licensing Agency
16
£14.4m

Trend over time

Notice volume for customer services published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer services.

View all suppliers

SuppliersCountValue

HAYS SPECIALIST RECRUITMENT LTD
31
£90.8m
Granicus-Firmstep Ltd
24
£10.8m
Capita Business Services Ltd
20
£516.3m
PricewaterhouseCoopers LLP
14
£90.8m
ORACLE CORPORATION UK LIMITED
14
£10.7m
CIVICA UK LIMITED
13
£88.0m
INSTITUTE OF CUSTOMER SERVICE
13
£351.3k
REED SPECIALIST RECRUITMENT LIMITED
12
£29.1m
Deloitte LLP
12
£84.7m
AtkinsRéalis UK Limited
11
£4.6m

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