Customer experience

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2,251 Customer experience notices found

Awarded contract
Digital Discovery: Explore the need to modernise customer management systems
Metropolitan Thames Valley HousingSupplier(s) THE4OC LIMITEDGBP 29,385Awarded 30 October 2017
Expired contract
Computer network services
Royal Borough of GreenwichSupplier(s) MLL Telecom Ltd.EUR 12,000,000Awarded 9 July 2017Expiring 8 June 2023Networks
Expired contract
Advertising campaign services
Thames Water Utilities LimitedSupplier(s) Rocket PHDAwarded 22 September 2017Expiring 27 August 2022Advertising consultancy services
Awarded contract
Customer Contact Call Handling Services & The Provision of Customer Agents
Iarnród Eireann-Irish RailCustomer services
Expired contract
Call centre
Iarnród Eireann-Irish RailSupplier(s) Capita Customer Solutions LtdAwarded 20 October 2017Expiring 4 October 2020Customer-care services
Closed tenderPublished 23 October 2017
T1-4032 Melton Borough Council Responsive Repairs & Voids Contract
Melton Borough CouncilGBP 950,000Closing 20 November 2017Miscellaneous repair and maintenance services
Closed tenderPublished 20 October 2017
Miscellaneous repair and maintenance services
Melton Borough CouncilGBP 9,500,000Closing 20 November 2017Miscellaneous repair and maintenance services
Expired contract
Non-Household Customer Insight Survey
Water Services Regulation Authority (Ofwat)Supplier(s) Opinion ResearchGBP 79,053Awarded 28 June 2017Expiring 31 March 2018Market research services
Expired contract
Agent Webinars
HM Revenue & Customs (HMRC)Supplier(s) IPSOS MORI UK LIMITEDGBP 21,327Awarded 12 September 2017Expiring 18 December 2017Research and development services and related consultancy services
Stale Pre-tenderPublished 16 October 2017
RSSB2655 - T1140 - Rail Vehicle Seat Comfort - Supplier Engagement Event Friday 6th October
Rail Safety and Standards Board LtdClosing 23 February 2018Critical design target specification services
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Awarded contract
Staff training services
ANGLIAN WATER SERVICES LIMITEDSupplier(s) Capita Business Services LtdAwarded 3 July 2017Staff training services
Awarded contract
Call centre
Department for EducationBusiness development consultancy services
Stale Pre-tenderPublished 5 October 2017
Office and computing machinery, equipment and supplies except furniture and software packages
Post Office LtdIT services: consulting, software development, Internet and support
Closed tenderPublished 5 October 2017
Internet development services
Thames Water Utilities LimitedGBP 500,000Closing 20 October 2017Internet development services
Closed tenderPublished 4 October 2017
L17147-T-MC Acoustic Pendants in central Search area
Luton CouncilGBP 125,000Closing 18 October 2017Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products
Closed tenderPublished 29 September 2017
NHS Supply Chain Future Operating Model - Transactional Services
Department of Health Northern IrelandGBP 38,550,000Closing 1 November 2017Tax-return preparation services
Closed tenderPublished 28 September 2017
Business Digital Partner - A partner to support the Council's digital transformation
Aberdeen City CouncilGBP 4,000,000Closing 12 October 2017
Closed tenderPublished 28 September 2017
Advertising and marketing services
Network RailGBP 409,000,000Closing 16 October 2017Advertising management services
Closed tenderPublished 28 September 2017
Design and Installation for the Customer experience (catering and social spaces).
The University Caterers OrganisationClosing 27 October 2017Kitchen or restaurant conversion
Closed tenderPublished 26 September 2017
RSSB2646 - T1117 - Developing Guidance on accessibility for GB rail
Rail Safety and Standards Board LtdGBP 87,500Closing 6 October 2017Research and experimental development services

Top buyers

Buyers ranked by total contract award volume for customer experience.

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BuyersCountValue

HM Revenue & Customs (HMRC)
75
£10.1bn
National Highways Limited
72
£33.2m
Transport for London
40
£5.5bn
Department For Work and Pensions (DWP)
37
£4.0bn
London North Eastern Railway Limited
35
£255.7m
Network Rail
31
£1.6bn
Home Office
27
£4.8bn
Sandwell Metropolitan Borough Council
26
£560.9k
Scottish Government
21
£6.9m
National Transport Authority
21
£20.9m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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