Office and computing machinery, equipment and supplies except furniture and software packages

Tender description

Post Office has circa 650 self-service devices deployed in its 11 700 branch network. The incumbent contract is approaching its expiry date and the services need to be re-procured. The Retail business strategy is focused around product simplification and enhancing our customer experience through reducing queue times in branch. Self-service automation is fundamental to achieving this goal whereby additional services e.g. business banking and Post Office Card Account need to be migrated to the self-service device and customer journeys need to be digitised (e-receipt, volumetric scanning) along with provision of device innovation e.g. device mobility, which is fundamental to optimising space in branch. The focus on self-service automation drives the need for significant growth in the estate to replace high cost to run counter positions. Post Office is seeking a suitable service provider to provide an additional 2 000 self-service devices (minimum) which meet these requirements. This PIN has been issued in order to advertise this opportunity to the open market and seek expressions of interest from suppliers that may wish to take part in future associated tender(s). As part of the market engagement exercise, interested suppliers are invited to register their interest in attending a strategy day on the afternoon of 24.10.2017 at which we will present our strategy and seek information to help us understand the market place in more detail. This Prior Information Notice (PIN) is not a call for competition, for the purposes of Regulation 26(9) of the Public Contracts Regulations 2015. A specific call for competition for this planned procurement is likely be published by means of a contract notice on the 13.11.2017 (indicative only).