Customer experience

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872 Customer experience awards found

Awarded contract
Targeted Communications System
Cheshire East CouncilSupplier(s) Granicus-Firmstep LtdGBP 131,650.52Awarded 7 December 2024Expiring 6 December 2028Software package and information systems
Awarded contract
Specialised Business Resource to Support Target Operating Model and Business Case Development
National Records of ScotlandSupplier(s) Deloitte LLPGBP 321,480Awarded 2 December 2024Business and management consultancy and related services
Expired contract
Homes England - Help to Buy Discovery (CCS - RM6187 Lot:3)
Homes EnglandSupplier(s) Deloitte LLPGBP 170,000Awarded 2 December 2024Expiring 1 April 2025
Awarded contract
CONCESSIONS CONTRACT: SCM Events Accredited Supplier Tender - AV Production - AWARD
Science Museum Group
Supplier(s)
6 suppliers
Bespoke Events London Limited
D&B Solutions UK Limited
equip event services Ltd
Event Concept Group
London Event Productions LTD
Wise Productions (UK) Ltd
Awarded 1 December 2024Expiring 30 November 2027Event services
Expired contract
Customer experience platform
Royal Borough of Kingston upon ThamesSupplier(s) Puzzel LimitedGBP 83,931Awarded 1 December 2024Expiring 30 November 2025Industry specific software package
Expired contract
Workplace Change Management Consultant
Government Property AgencySupplier(s) REED TALENT SOLUTIONS LIMITEDGBP 500,000Awarded 27 November 2024Expiring 17 November 2025Business and management consultancy and related services
Awarded contract
Removal of Damaged Lagging and Replacement on Sherman Theatre Roof Areas
Sherman TheatreSupplier(s) SRK Scaffolding and Industrial Services LtdAwarded 22 November 2024Repair and maintenance services
Awarded contract
MDDC202305-008- Leisure Management System
Mid Devon District CouncilSupplier(s) Openplay LtdGBP 185,800Awarded 19 November 2024Expiring 18 November 2029Software package and information systems
Awarded contract
Delivery of Social Value through Collaborative Resourcing of Capital Works
Stockport Homes LtdSupplier(s) B4Box LtdGBP 10,000,000Awarded 15 November 2024Industrial and technical training services
Expired contract
RFQ_128875 - NMS Survey for Healthcare Users
National Physical LaboratorySupplier(s) IFF ResarchGBP 49,957.26Awarded 5 November 2024Expiring 15 May 2025Research services
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Expired contract
BT137 - RM1557.13 - Corporate Website Hosting
Westminster City CouncilSupplier(s) Big Blue Door LtdGBP 88,480Awarded 4 November 2024Expiring 31 January 2026Miscellaneous software package and computer systems
Expired contract
Health & Disability Services AtW Legacy Investigations
Department For Work and Pensions (DWP)Supplier(s) IBM UNITED KINGDOM LIMITEDGBP 368,110Awarded 4 November 2024Expiring 7 February 2025IT services: consulting, software development, Internet and support
Expired contract
Sprinklr Licensing and Implementation via Softcat - Contract Awarded
National Citizen ServiceSupplier(s) Softcat PLCGBP 48,065.72Awarded 31 October 2024Expiring 31 October 2025IT services: consulting, software development, Internet and support
Expired contract
Community Development Platform (LiF)
London Borough of SuttonSupplier(s) Solus UK LtdGBP 135,000Awarded 27 October 2024Expiring 31 March 2025IT services: consulting, software development, Internet and support
Awarded contract
Catering EPOS and stock management solution
House of Commons, House of Lords (Bicameral)Supplier(s) The Access GroupGBP 1,900,000Awarded 16 October 2024Point of sale (POS) software package
Expired contract
GB-London: 881369422 T1330 Investigating enhanced use of Internet of Things sensors on rolling stock
Rail Safety and Standards Board LtdSupplier(s) University of Birmingham Enterprise LtdGBP 39,286Awarded 9 October 2024Expiring 8 April 2025Research services
Awarded contract
Security & Gateline Provision 2024
Trenitalia c2c LimitedGBP 47,908,649.88Awarded 8 October 2024Security services
Awarded contract
Great Yarmouth Borough Council Environmental Health, Planning and Licensing IT System - AWARD
East Suffolk CouncilSupplier(s) IDOX SOFTWARE LTDGBP 434,990Awarded 7 October 2024Expiring 6 October 2033Industry specific software package
Awarded contract
GYBC Environmental Health, Planning and Licensing IT System
Great Yarmouth Borough CouncilSupplier(s) IDOX SOFTWARE LTDGBP 434,990Awarded 7 October 2024Software package and information systems
Expired contract
Customer research on billing
Water Services Regulation Authority (Ofwat)Supplier(s) Thinks Insight and Strategy (Britain Thinks) LimitedGBP 123,000Awarded 4 October 2024Expiring 30 September 2025Survey conduction services

Top buyers

Buyers ranked by total contract award volume for customer experience.

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BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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