Customer experience

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872 Customer experience awards found

Awarded contract
DWP Digital Channels Contact Centre (DC3)
Department For Work and Pensions (DWP)Supplier(s) Route 101 LimitedGBP 265,320,000Awarded 7 May 2025Expiring 6 May 2030IT services: consulting, software development, Internet and support
Awarded contract
Award of CSU – Customer Experience Training
Scottish GovernmentSupplier(s) Elite Training and Consultancy (Scotland) LtdGBP 2,985Awarded 6 May 2025Staff training services
Awarded contract
PROVISION OF UNIFIED COMMUNICATIONS FOR SHARED TECHNOLOGY SERVICES
London Borough of BrentSupplier(s) 8X8 UK LIMITEDGBP 1,804,567Awarded 1 May 2025Expiring 30 April 2028
Awarded contract
PROVISION OF A CONTACT CENTRE TECHNICAL SOLUTION FOR THE LONDON BOROUGH OF BRENT
London Borough of BrentSupplier(s) 8X8 UK LIMITEDGBP 617,742Awarded 1 May 2025Expiring 30 April 2028
Expired contract
Common Customer Experience Architecture Services
Department For Work and Pensions (DWP)Supplier(s) Accenture (UK) LimitedGBP 399,740Awarded 22 April 2025Expiring 21 April 2026Computer-related services
Awarded contract
Global Talent Visa - Digital Technology Endorsing Body Services
Home OfficeSupplier(s) Tech Nation Group LtdGBP 6,650,000Awarded 16 April 2025Business analysis consultancy services
Awarded contract
Parking Enforcement & Operations
London Borough of Sutton7,000,000Awarded 15 April 2025Parking services
Awarded contract
Debt Recovery Case Management System
Sheffield City CouncilSupplier(s) CIVICA UK LIMITEDGBP 56,900Awarded 11 April 2025Expiring 10 April 2027Software package and information systems
Expired contract
Customer (CX) Maturity
Ministry of JusticeSupplier(s) IPSOS (MARKET RESEARCH) LTDGBP 53,303Awarded 10 April 2025Expiring 30 July 2025Research services
Expired contract
Supply of Professional Services: VOA NextGen Rating Programme Client-Side Support
Valuation Office AgencySupplier(s) Baringa Partners LLPGBP 3,600,000Awarded 7 April 2025Expiring 6 April 2026Project management consultancy services
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Expired contract
Provision of Audit for Drivers Medical
Driver and Vehicle Licensing AgencySupplier(s) FORVIS MAZARS LLPGBP 56,000Awarded 7 April 2025Expiring 6 October 2025Auditing services
Awarded contract
Installation and Management of ANPR System at Various EMR Locations
ABELLIO EAST MIDLANDS LIMITED950,000Awarded 4 April 2025Car park management services
Awarded contract
Digital Event and Appointment Booking - AWARD
West Berkshire CouncilSupplier(s) Bookinglab LimitedGBP 173,000Awarded 1 April 2025Expiring 31 March 2032Software implementation services
Awarded contract
Partnership Board Administration, Development and Support (PADS) - AWARD
Thurrock CouncilSupplier(s) Thurrock CoalitionGBP 198,926Awarded 1 April 2025Expiring 31 March 2028Administrative social services
Awarded contract
CONCESSIONS CONTRACT: SCM Events Accredited Supplier Tender - Catering - AWARD
Science Museum Group
Supplier(s)
11 suppliers
Blue Strawberry Group
By Word of Mouth
Caper and Berry
Compass Contract Services (UK) Limited trading as Chartwells
Dish Catering Limited
Give us this day t/a Lettice events
Jimmy Garcia Catering Limited
KERB Events Ltd
Moving Venue Caterers
Social Pantry Ltd
The Clink Events
Awarded 1 April 2025Expiring 31 March 2028Catering services
Awarded contract
SE1181 Moving Communities
Sport EnglandSupplier(s) 4Global ConsultingGBP 3,568,400Awarded 31 March 2025Social research services
Awarded contract
Social Media Management Software
Telford and Wrekin CouncilSupplier(s) SocialSignIn LtdGBP 45,000Awarded 27 March 2025IT services: consulting, software development, Internet and support
Awarded contract
T0645 KPIs Reporting and Technical Support including Ride Quality
National Highways LimitedSupplier(s) FUTRAN JVGBP 449,929.69Awarded 26 March 2025Expiring 30 June 2027Development consultancy services
Expired contract
Customer Experience Mapping
Local Government and Social Care OmbudsmanSupplier(s) Trig Point ConsultingGBP 20,000Awarded 25 March 2025Expiring 31 July 2025Customer services
Expired contract
CP Consultancy+ Managed Moves GPA
Government Property AgencySupplier(s) REED TALENT SOLUTIONS LIMITEDGBP 500,000Awarded 24 March 2025Expiring 20 March 2026Business and management consultancy and related services

Top buyers

Buyers ranked by total contract award volume for customer experience.

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BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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