Customer Experience Mapping
Details
- Supplier(s)
- Trig Point Consulting
- Value
- £20,000
- Duration
- 4 months
- Topic
- Customer services
- Published
- 29 April 2025
- Source
- uk:find_a_tender
Tender description
Our customer's experience very much depends on the type of complaint they are making, how we communicate, the length of time it takes and the outcome of a case. We are looking for a comprehensive understanding of those customer journeys. We have limited resources and expertise to map the customer journey from first contact to decision. Therefore, we require an external research/consultancy company to help us deliver this work. ## Contract award Title: Customer Journey Mapping
Timeline
- Completed: Award date25 March 2025
- Completed: Award published29 April 2025Current notice
- Completed: Contract expiry date31 July 2025
About the buyer
Local Government and Social Care Ombudsman is a public sector buyer in the United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@local-government-and-social-care-ombudsman.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@local-government-and-social-care-ombudsman.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@local-government-and-social-care-ombudsman.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@local-government-and-social-care-ombudsman.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@local-government-and-social-care-ombudsman.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@local-government-and-social-care-ombudsman.gov |
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