Expired contract

Customer Experience Mapping

Details

Buyer: Local Government and Social Care Ombudsman
Supplier(s): Trig Point Consulting
Value: GBP 20,000
Duration: 4 months
Topic: Customer services
Published: 29 April 2025
Source: uk:find_a_tender

Tender description

Our customer's experience very much depends on the type of complaint they are making, how we communicate, the length of time it takes and the outcome of a case. We are looking for a comprehensive understanding of those customer journeys. We have limited resources and expertise to map the customer journey from first contact to decision. Therefore, we require an external research/consultancy company to help us deliver this work. ## Contract award Title: Customer Journey Mapping

Timeline

Completed: Award date25 March 2025
Completed: Award published29 April 2025
Current notice
Completed: Contract expiry date31 July 2025

About the buyer

Local Government and Social Care Ombudsman is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79342300 · Customer services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@local-government-and-social-care-ombudsman.gov
Commercial Director	+44 •••• ••••••	••••••••@local-government-and-social-care-ombudsman.gov
Procurement Manager	+44 •••• ••••••	••••••••@local-government-and-social-care-ombudsman.gov
Category Lead	+44 •••• ••••••	••••••••@local-government-and-social-care-ombudsman.gov
Senior Buyer	+44 •••• ••••••	••••••••@local-government-and-social-care-ombudsman.gov
Contracts Manager	+44 •••• ••••••	••••••••@local-government-and-social-care-ombudsman.gov