Awarded contract

PROVISION OF A CONTACT CENTRE TECHNICAL SOLUTION FOR THE LONDON BOROUGH OF BRENT

Details

Buyer: London Borough of Brent
Supplier(s): 8X8 UK LIMITED
Value: GBP 617,742
Duration: 3 years
Published: 3 April 2025
Source: uk:procontracts

Tender description

The proposal to replace Brent’s current telephony system with 8x8 is a key step in modernising the council’s digital infrastructure. It directly supports the council’s Digital Strategy, which aims to enable a more agile, digitally empowered organisation, improve service delivery, and enhance customer experience. The move to a cloud-based telephony solution will deliver a scalable, resilient platform that improves communication across the council, supports flexible working, and ensures business continuity

Timeline

Completed: Award published3 April 2025
Current notice
Completed: Award date1 May 2025
Next: Contract expiry date30 April 2028in 2 years

About the buyer

London Borough of Brent is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@london-borough-of-brent.gov
Commercial Director	+44 •••• ••••••	••••••••@london-borough-of-brent.gov
Procurement Manager	+44 •••• ••••••	••••••••@london-borough-of-brent.gov
Category Lead	+44 •••• ••••••	••••••••@london-borough-of-brent.gov
Senior Buyer	+44 •••• ••••••	••••••••@london-borough-of-brent.gov
Contracts Manager	+44 •••• ••••••	••••••••@london-borough-of-brent.gov