Customer experience

Find customer experience opportunities in seconds below. Search through thousands of customer experience notices and upcoming contracts. Bookmark the tender and start your bid/no-bid decision.

2,251 Customer experience notices found

Closed tenderPublished 17 August 2023
Uninsured Loss Recovery Service
Devon & Cornwall PoliceClosing 7 September 2023Legal services
Closed tenderPublished 15 August 2023
Resource Augmentation
Leeds City CouncilGBP 22,500,000Closing 14 September 2023IT services: consulting, software development, Internet and support
Stale Pre-tenderPublished 15 August 2023
Telephony - Single Unified Contact Centre Solution
Yorkshire HousingTelecommunications services
Closed tenderPublished 11 August 2023
Customer Service Advisor (11/8/23 - SJA)
Sandwell Metropolitan Borough CouncilGBP 272,181Closing 21 August 2023Supply services of personnel including temporary staff
Closed tenderPublished 10 August 2023
DWP Digital Channels Contact Centre (DC3)
Department For Work and Pensions (DWP)GBP 159,200,000Closing 25 September 2023IT services: consulting, software development, Internet and support
Closed tenderPublished 10 August 2023
DWP Digital Channels Contact Centre (DC3)
Department For Work and Pensions (DWP)Closing 25 September 2023IT services: consulting, software development, Internet and support
Stale Pre-tenderPublished 9 August 2023
South Yorkshire Mayoral Combined Authority – Supertram Automatic Vehicle Location and Customer Information System Upgrade
South Yorkshire Mayoral Combined AuthorityGBP 1,500,000Vehicle location system
Closed tenderPublished 8 August 2023
GB-London: V&A Customer Experience CX Standards
Victoria and Albert MuseumGBP 17,500Closing 10 September 2023Business and management consultancy services
Awarded contract
Award of the Provision of an IT Service Management Solution
Glasgow Caledonian UniversitySupplier(s) Mozaic Services LimitedGBP 323,750Awarded 14 July 2023Software implementation services
Expired contract
Designing and running the BR-MeX pilot year
Water Services Regulation Authority (Ofwat)Supplier(s) IFF ResarchGBP 179,961Awarded 30 May 2023Expiring 31 March 2024Research consultancy services
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Closed tenderPublished 28 July 2023
Highways Maintenance Market Engagement
Wokingham Borough CouncilClosing 29 August 2023Foundation work for highways, roads, streets and footpaths
Stale Pre-tenderPublished 28 July 2023
Highways Maintenance Market Engagement
Wokingham Borough CouncilGBP 35,000,000Highway maintenance work
Closed tenderPublished 28 July 2023
Contact Centre Support Officer x 2
Sandwell Metropolitan Borough CouncilGBP 5,103Closing 1 August 2023Recruitment services
Stale Pre-tenderPublished 26 July 2023
University of York - PMC - HR system re-platforming
University of YorkInformation systems or technology planning services
Closed tenderPublished 25 July 2023
Search and Merchandising Tool
Ordnance SurveyClosing 13 October 2023Software-related services
Closed tenderPublished 25 July 2023
RM1043.8-1-Maritime & Coastguard Agency - TCA 3-7-1428 - MyMCA Discovery & Alpha Ship Owner Operator
Maritime and Coastguard AgencyGBP 250,000Closing 11 August 2023
Expired contract
E-Forms and Services Portal
Nottinghamshire County CouncilSupplier(s) Granicus-Firmstep LtdGBP 310,000Awarded 6 June 2023Expiring 5 June 2025Software package and information systems
Awarded contract
NCC555 The Maltings Design Competition, Berwick-upn-Tweed
Northumberland County CouncilSupplier(s) MICA ArchitectsGBP 2,180,426.67Awarded 6 February 2023Infrastructure works consultancy services
Stale Pre-tenderPublished 21 July 2023
E-Payments System - Soft Market Test
Somerset CouncilFinancial systems software package
Expired contract
LNER Web & App Development and Support
London North Eastern Railway LimitedSupplier(s) Softwire Technology Limited12,000,000Awarded 20 November 2023Expiring 20 November 2025

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

HM Revenue & Customs (HMRC)
75
£10.1bn
National Highways Limited
72
£33.2m
Transport for London
40
£5.5bn
Department For Work and Pensions (DWP)
37
£4.0bn
London North Eastern Railway Limited
35
£255.7m
Network Rail
31
£1.6bn
Home Office
27
£4.8bn
Sandwell Metropolitan Borough Council
26
£560.9k
Scottish Government
21
£6.9m
National Transport Authority
21
£20.9m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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