RM1043.8-1-Maritime & Coastguard Agency - TCA 3-7-1428 - MyMCA Discovery & Alpha Ship Owner Operator

Tender description

About adding context and requirements test Pre-market engagement N/A Work done so far A Discovery & Alpha project took place to map out the 'as is' and, based on user research and feedback, the 'to be' business processes, to enable seafarers to apply for a certificate online whilst removing pain points for our customers and internal processing staff. A prototype was developed, tested and passed GDS assessment in 2022. Which phase the project is in Discovery Existing team The team will be working alongside MCA's User Researchers, Service Design team, Technical Architects, Data team and business Subject Matter Experts (SME's). Address where the work will be done Maritime & Coastguard Agency, Spring Place, 105 Commercial Road, Southampton, SO15 1EG. For the most part, teams are expected to work and collaborate remotely. However, office based meetings can be arranged where necessary. Working arrangements The team will work closely with the project's Delivery Manager (MCA), MCA Subject Matter Experts (SMEs) and stakeholders. Regular meetings/catch-ups to report on progress will be required and arranged in collaboration with the Delivery Manager. Agile methodology is expected, including daily stand ups, sprint planning, sprints, retrospectives and show and tells. It is expected that a MCA User Researcher will be embedded into the team to provide business context throughout. Business Analysts and Technical Architects will also be available for technical governance and support. Provide more information about your security requirements: Baseline Personnel Security Standard (BPSS) Latest start date 2023-10-30 Enter the expected contract length: 5 months Extension period: 2 months and 14 days Write the term or acronym: MCA Write the term or acronym: CoC Explain the term or acronym: Maritime & Coastguard Agency Explain the term or acronym: Certificate of Competency Are you prepared to show your budget details?: Yes Indicative maximum: 250000 Provide further information: The budget for Discovery, Alpha and meeting GDS assessment requirements is £250K (excluding VAT). Suppliers must provide a breakdown of the cost of the work including an indicative payment schedule for the work being carried out. Confirm if you require a contracted out service or supply of resource Contracted out service: the off-payroll rules do not apply Summary of work Our vision is to utilise digital technology to provide customers with the ability to carry out their business online and to replace existing manual processes with modern, secure, digital technology. To date, a Discovery & Alpha project has taken place to develop a prototype online portal, currently known as MyMCA, that enables our seafarer customers to apply for services online. This cleared GDS assessment in 2022. A multi-disciplinary team is required for a discovery exercise to help us understand how the customer experience for ship owner/ operators and other similar customer groups can be improved through digitisation. An alpha phase is to follow to iteratively develop prototype(s) to demonstrate how their user journeys can be incorporated into the MyMCA portal. Where the supplied staff will work No specific location (for example they can work remotely) Who the organisation using the products or services is Maritime & Coastguard Agency Why the work is being done Our vision is to utilise digital technology to provide customers with the ability to carry out their business online and to replace manual processes with modern, secure, digital technology. To date, a Discovery & Alpha project has taken place to develop a prototype that enables our seafarer customers to apply for services online. This cleared GDS assessment in 2022. This additional Discovery & Alpha project aims to explore the user journeys, pain points and needs of our Ship owner/operators and third-party ship personnel management organisations/others and demonstrate how their user journeys can be modernised through MyMCA platform. The business problem you need to solve Services relevant to our customers are typically delivered through various systems/teams which creates a disjointed and often frustrating customer experience. Many services rely on resource intensive manual processes and emails and/or telephone calls to/from customers for information and application tracking. The MCA wants to improve/replace existing processes, with the support of digital technology, to enable our customers to securely log into the portal and carry out their business online. This may include, but is not limited to, booking services and paying for services, managing personal information, viewing certificates and application tracking. By introducing process improvements we anticipate streamlining for the benefit for internal staff also. Due to the wide range of customer types, role based access is key to offering the right services to the right customers; this is a particular challenge with Ship Owner/Operators and Third Parties to ensure that access is granted to the right people with the right level of permissions. Managing access and permissions is just one of the key problems to be solved. First user type: Vessel Owner/Operator First user type: Third-party Ship/Personnel Management or other Organisation Enter more details about this user type: As a Vessel Owner/Operator I need to register my vessel, apply for and pay for other services online. I want to see/manage ship certificates, reports and all information relevant to me and my vessels. As a company, I need to grant personnel within my organisation varying levels of access and control. Enter more details about this user type: As a Third-party Ship/Personnel Management or other Organisation, I need to apply for and pay for services online. I want to see/manage ship/personnel certificates, reports and all information relevant to me. As a company, I need to grant personnel within my organisation varying levels of access and control.