Customer experience

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872 Customer experience awards found

Awarded contract
Future model to evaluate the quality of the verification service customer experience
Scottish GovernmentSupplier(s) Pye Tait ConsultingGBP 16,800Awarded 13 January 2021Research and development services and related consultancy services
Expired contract
A Home Testing - Product Management Team
Department of Health and Social CareSupplier(s) Kainos Software LimitedGBP 72,800Awarded 13 January 2021Expiring 9 March 2021Business and management consultancy services
Expired contract
Public Address Voice Alarm System for the Mersey Tunnels
MerseytravelSupplier(s) EmaticsGBP 654,110.35Awarded 1 January 2021Expiring 30 June 2024Emergency and security equipment
Awarded contract
Public address systems
MerseytravelSupplier(s) EmaticsGBP 700,000Awarded 22 December 2020Public address systems
Expired contract
Qualtrics Customer Experience Platform
Department of Health and Social CareSupplier(s) Qualtrics, LLCGBP 525,000Awarded 21 December 2020Expiring 20 December 2023Customer Relation Management software package
Expired contract
Provision of Customer Experience Consultancy Services
Department of Health and Social CareSupplier(s) North Highland UK Ltd.GBP 946,800Awarded 14 December 2020Expiring 31 March 2021Business and management consultancy services
Expired contract
T0011 Perceptions and experience of safety and compliance: baseline surveys
National Highways LimitedSupplier(s) FutranGBP 122,839.54Awarded 4 December 2020Expiring 5 August 2022Research and development services and related consultancy services
Expired contract
Request for Contract Preparation - Accenture Product Support
Department of Health and Social CareSupplier(s) Accenture (UK) LimitedGBP 951,307Awarded 1 December 2020Expiring 31 January 2021Business and management consultancy services
Expired contract
Website Chatbot with predefined Natural Language Processing.
Herefordshire CouncilSupplier(s) WE BUILD BOTS LTDGBP 188,000Awarded 1 December 2020Expiring 30 November 2023IT services: consulting, software development, Internet and support
Awarded contract
Strategic Marketing / Customer Experience
HM Land Registry (HMLR)Supplier(s) V Rousselet & Associates LtdGBP 55,250Awarded 25 November 2020
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Expired contract
Strategic Marketing / Customer Experience change review
HM Land Registry (HMLR)Supplier(s) Vincent Rousselet & Associates LtdGBP 55,250Awarded 25 November 2020Expiring 24 May 2021Marketing management consultancy services
Awarded contract
Training services
Mid and East Antrim Borough Council
Supplier(s)
42 suppliers
AD_MAN
Admor Business Solutions Ltd
AM Consulting (NI) Ltd
AMG FINANCIAL PLANNING LTD
ARKFORD LTD
BD Consultancy
Catherine Kane Associates
Close Focus Ltd
Core Consulting Business Growth Advisors Ltd
Core Impact Ltd
Counter Digital
Customer Sense Training and Consultancy
Deirdre Fitzpatrick & Associates
DERAMORE CONSULTING
Diamond Consulting
Eilish Devlin t/a Ardean
FOOD FOR THOUGHT (GLOBAL) LIMITED
FOREFRONT CONSULTING
Glenelly Associates Ltd
HELEN MATTHEWS CONSULTING
Horizon Two Six Ltd
INSIGHT MYSTERY SHOPPING LTD
ISLAND MARKETING CLINIC
Johnston Financial Solutions Limited
Key to Success Consultants
Lara Goodall Consulting Ltd
LMC ASSOCIATES
Local Economic Development CO Ledcom Ltd
M Carlin Consulting
MARLBOROUGH MARKETING
MARQUEE ELECTRONICS LTD.
MCCORMICK COMMUNICATIONS
Merit Consulting
MU-4 LTD
Precise Proposals Ltd
Profile Tree
SERVICE ZONE LTD
SMT-SOLUTIONS
South Eastern Regional College
South West College
Strategem Ireland Ltd
Tangible Consulting
GBP 325,000Awarded 17 November 2020Education and training services
Expired contract
ESPO 345 Fitness Equipment (Supply, Delivery, Installation & Maintenance)
North Lincolnshire CouncilSupplier(s) Life Fitness (UK) LtdGBP 400,000Awarded 17 November 2020Expiring 31 January 2024
Awarded contract
Call centre
Department of Social ProtectionSupplier(s) BearingPoint IrelandEUR 120,000Awarded 13 November 2020Telephone and data transmission services
Expired contract
Office Transformation Programme Tender - Internal Fittings and Furnishings
Welland Procurement UnitSupplier(s) ACS office supplies GBP 113,671.31Awarded 10 November 2020Expiring 26 February 2022Office furniture
Expired contract
Stakeholder Enquiry Lead Officer
Department for Environment, Food & Rural Affairs (DEFRA)Supplier(s) Venn GroupGBP 12,950Awarded 9 November 2020Expiring 31 December 2020Customer services
Awarded contract
UK SBS DDaT20189 Design & Build of a New Customer Guidance Website
UK Shared Business Services - UKSBSSupplier(s) PanLogic LtdGBP 48,700Awarded 6 November 2020
Expired contract
Stakeholder Enquiry Lead
Department for Environment, Food & Rural Affairs (DEFRA)Supplier(s) Venn GroupGBP 18,950Awarded 26 October 2020Expiring 31 December 2020Customer services
Expired contract
Stakeholder Enquiry Lead
Department for Environment, Food & Rural Affairs (DEFRA)Supplier(s) Venn GroupGBP 20,900Awarded 26 October 2020Expiring 26 February 2021Legal advisory and information services
Awarded contract
DIT Content Design (incl UX and Capability) Resourcing Service, Project_544
Department for International TradeSupplier(s) Digi2al LimitedGBP 2,000,000Awarded 19 October 2020

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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