Awarded contract

Call centre

Details

Buyer: Department of Social Protection
Supplier(s): BearingPoint Ireland
Value: EUR 120,000
Topic: Telephone and data transmission services
Published: 24 November 2020
Source: TedNotices

Tender description

The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP. The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP.

Timeline

Completed: Award date13 November 2020
Completed: Award published24 November 2020
Current notice

About the buyer

Department of Social Protection is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

64210000 · Telephone and data transmission services
64214200 · Telephone switchboard services
64220000 · Telecommunication services except telephone and data transmission services
79500000 · Office-support services
79511000 · Telephone operator services
79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@department-of-social-protection.gov
Commercial Director	+44 •••• ••••••	••••••••@department-of-social-protection.gov
Procurement Manager	+44 •••• ••••••	••••••••@department-of-social-protection.gov
Category Lead	+44 •••• ••••••	••••••••@department-of-social-protection.gov
Senior Buyer	+44 •••• ••••••	••••••••@department-of-social-protection.gov
Contracts Manager	+44 •••• ••••••	••••••••@department-of-social-protection.gov