Future model to evaluate the quality of the verification service customer experience

Tender description

This research will support the Verification Standard work stream being taken forward by the Building Standards Futures Board as part of a wider review to improve the guidance and frameworks underpinning how building standards services are delivered. This work will identify and propose a preferred national customer survey model. This should use a standardised methodology to evaluate the quality of the verification service customer experience across all 32 local authority verifiers to evidence their performance against the Performance Framework for Verifiers (2017).