Customer experience

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872 Customer experience awards found

Expired contract
Customer Experience Digital and Data User Centred Design
Department for EducationSupplier(s) USERTESTING TECHNOLOGIES LIMITEDGBP 90,690Awarded 25 March 2021Expiring 28 March 2022Software package and information systems
Awarded contract
Cadw Business Management System
Welsh GovernmentSupplier(s) ECR Retail systemsGBP 517,799Awarded 22 March 2021Point of sale (POS) software development services
Expired contract
Customer Experience Tracking Survey
Ordnance SurveySupplier(s) TNS UK Ltd (trading as TNS BMRB)GBP 330,000Awarded 22 March 2021Expiring 8 August 2024Market research services
Awarded contract
Customer Experience Tracking Study
Ordnance SurveySupplier(s) TNS UK Ltd (trading as TNS BMRB)GBP 330,000Awarded 19 March 2021Market research services
Expired contract
Customer Experience Tracking Study
Ordnance SurveySupplier(s) TNS UK Ltd (trading as TNS BMRB)GBP 333,000Awarded 19 March 2021Expiring 8 August 2024Market research services
Expired contract
Catering Outlet Design
Manchester Metropolitan UniversitySupplier(s) Restaurant Design Associates LtdGBP 66,327.5Awarded 15 March 2021Expiring 14 May 2021Interior design services
Awarded contract
Industry specific software package
Paradigm Housing Group LimitedSupplier(s) CIVICA UK LIMITEDAED 2,245,000Awarded 9 March 2021Software package and information systems
Awarded contract
Housing Management and Finance Software
Paradigm Housing Group LimitedSupplier(s) CIVICA UK LIMITED1,259,712Awarded 9 March 2021Software package and information systems
Expired contract
Qualtrics Customer Experience Platform
Department of Health and Social CareSupplier(s) Qualtrics, LLCGBP 1,210,000Awarded 5 March 2021Expiring 4 March 2022Software package and information systems
Awarded contract
Market research services
Network Rail
Supplier(s)
6 suppliers
DJS
PricewaterhouseCoopers LLP
QuestionPro UK Ltd
Savanta Group Limited
Strategic Telemarketing
YONDER CONSULTING LIMITED
GBP 12,000,000Awarded 18 February 2021Survey services
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Awarded contract
Market Research and Insight Services
Network Rail
Supplier(s)
6 suppliers
DJS
PricewaterhouseCoopers LLP
QuestionPro UK Ltd
Savanta Group Limited
Strategic Telemarketing
YONDER CONSULTING LIMITED
GBP 12,040,000Awarded 8 February 2021Market research services
Awarded contract
Oracle Legacy Products Support
Scottish WaterSupplier(s) Rimini Street Inc3,200,000Awarded 8 February 2021System and support services
Expired contract
GB-Glasgow: Establishing a Customer Experience Function & Strategy
Student Loans CompanySupplier(s) Baringa Partners LLPGBP 250,000Awarded 8 February 2021Expiring 31 March 2021Business and management consultancy services
Expired contract
CBC-1174-H-EI Central Bedfordshire Adult Social Care Survey 2021 - AWARD
Central Bedfordshire CouncilSupplier(s) Public Perspectives LtdGBP 7,500Awarded 4 February 2021Expiring 9 April 2021Social research services
Awarded contract
Better Buckinghamshire Digital Support
Buckinghamshire CouncilSupplier(s) Unboxed Consulting LimitedGBP 910,000Awarded 1 February 2021
Awarded contract
DWP Digital Services: Product Design (Retirement, Bereavement and Care)
Department For Work and Pensions (DWP)Supplier(s) Scrumconnect LimitedGBP 9,600,000Awarded 1 February 2021
Expired contract
Senior Stakeholder Enquiry Lead Officer
Department for Environment, Food & Rural Affairs (DEFRA)Supplier(s) Venn GroupGBP 10,800Awarded 26 January 2021Expiring 31 March 2021Legal advisory and information services
Expired contract
Senior Stakeholder Enquiry Lead Officer
Department for Environment, Food & Rural Affairs (DEFRA)Supplier(s) Venn GroupGBP 18,900Awarded 26 January 2021Expiring 31 March 2021Legal advisory and information services
Awarded contract
Building refurbishment works (cafe bar, front of house, toilets and foyer) Grand Pavilion Porthcawl
Awen Cultural TrustSupplier(s) D & M Building Services LtdAwarded 18 January 2021Building completion work
Awarded contract
Contact Centre Services for TfW
Transport for WalesSupplier(s) Connect Assist LimitedGBP 375,000Awarded 13 January 2021Call centre

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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