Industry specific software package

Tender description

In 2020 Paradigm Housing Group advertised a contract opportunity for the supply, implementation and ongoing development and maintenance of a finance system and a housing management system. That procurement process forms part of a wider programme, its aim is to transform Paradigm’s business and build a foundation to implement and integrate digital technologies. The goal is to gain new data insights and organisational capabilities by transforming operational processes and the customer experience. This will be facilitated by the replacement of our core business system (Frameworks) with a commercial off-the-shelf solution. The procurement process was conducted as a ‘Competitive Procedure with Negotiation’ with two separate lots. Paradigm has sought to secure the required technical and system capability from the minimal number of suppliers, ideally a maximum of one for each lot. Supply, implementation and ongoing development and maintenance of a finance system covering all aspects of financial management, for example chart of accounts; cashflow management; component accounting; project ledger; budgeting and planning; fixed asset register; management reporting; purchase to pay and, automated links to external agencies such as HMRC and banking providers. Supply, implementation and ongoing development and maintenance of a system covering all aspects of housing operations, for example lettings and allocations; tenancy management, including CRM; revenue management; asset management (strategic, compliance, repairs, servicing, planned maintenance and voids); workforce mobility and, digital capabilities including customer portal, automation and workflow.