Housing services

Tender description

Warm Homes Nest is the Welsh Government’s all-Wales, demand-led fuel poverty Scheme for residential properties. Warm Homes Nest is managed by a single Service Provider contracted to deliver an end to end service. The service includes the marketing and targeting of customers, provision of a Central Co-ordination Point for customers to access the scheme and receive advice or referrals to other sources of support, and the provision of a Home Energy Efficiency Improvement Service (HEEIS) for eligible customers. The HEEIS service includes confirmation of eligibility, Whole House Assessment to recommend measures, design and installation of measures, post-installation inspection, aftercare, and in-home advice. The Service Provider will be responsible for procuring a local supply chain to deliver the service set out above, including the purchase of all required materials, and recording and maintaining a detailed data source on behalf of the Welsh Government. Warm Homes Nest is managed by a single Service Provider Contracted to deliver an end to end service. The service includes the marketing and targeting of Customers, provision of a Central Co-ordination Point for Customers to access the Scheme and receive advice or Referrals to other sources of support, and the provision of a Home Energy Efficiency Improvement Service (HEEIS) for eligible Customers. The HEEIS service includes confirmation of eligibility, Whole House Assessment to recommend Measures, design and Installation of Measures, post-Installation Inspection, aftercare, and in-home advice. The Service Provider will be responsible for procuring a local supply chain to deliver the service set out above, including the purchase of all required materials, and recording and maintaining a detailed data source on behalf of the Welsh Government. Bidders are invited to submit Bids to become the successful Service Provider to manage and deliver an All-Wales Demand-Led Fuel Poverty Scheme (Nest), whilst achieving and maintaining consistently the highest services and standards throughout the term of the Agreement.