Outsourced Services

Access to transformational citizen experience and business process solutions. Including people, technology and transformational advisory services delivering contact centres, process administration, HR, procurement, payroll and financial administration. This agreement is for organisations that need to outsource contact centre solutions and back office work.  It is available to: all central government departments arm’s length bodies (ALBs) devolved administrations the wider public sector third sector organisations Through this agreement, you can access transformational services that use people and technology. This includes the use of robotic process automation (RPA) and artificial intelligence (AI) to: make processes faster and simpler get more value from your enterprise resource planning (ERP) systems The agreement helps organisations use new and modern technology. It supports your staff so they can work more efficiently and provide more cost-effective services for citizens. You can also get surge capacity services and transformation advice. These services can help you update and improve how you work with citizens. Read our case study to learn how two local councils became more efficient by using modern technology to improve revenues and benefit services. RM6295 Outsourced Services will run for 4 years. We recommend a call off term of up to 7 years to maximise the value from outsourcing services. There is no minimum call off length.