Awarded contract

Single Service Centre

Details

Buyer: UK Health Security Agency
Supplier(s): FOUNDEVER GB LIMITED, Capita Business Services Ltd
Value: GBP 287,200,000
Duration: 3 years
Topic: Call centre
Published: 24 June 2026
Source: uk:find_a_tender

Tender description

The UK Health Security Agency is seeking to establish a strategic contact centre capability to manage business as usual services or helplines and to respond to any public health emergency event, health incidents, or cross government surge and incident response service that are currently ongoing or arise in the future. RM6295 Outsourced Services lot 1 (Citizen Experience) was utilised. ## Contract award Title: Single Service Centre ## Contract award Title: Single Service Centre contract 2

Timeline

Completed: Award published24 June 2026
Current notice
Completed: Award date24 June 2026
Next: Contract expiry date17 October 2029in 3 years

About the buyer

UK Health Security Agency is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@uk-health-security-agency.gov
Commercial Director	+44 •••• ••••••	••••••••@uk-health-security-agency.gov
Procurement Manager	+44 •••• ••••••	••••••••@uk-health-security-agency.gov
Category Lead	+44 •••• ••••••	••••••••@uk-health-security-agency.gov
Senior Buyer	+44 •••• ••••••	••••••••@uk-health-security-agency.gov
Contracts Manager	+44 •••• ••••••	••••••••@uk-health-security-agency.gov