Debt Resolution Services

Public sector customers can access debt recovery and associated services including data, fraud and error, litigation and spend analysis recovery. We designed this agreement to provide ethical and fair outcomes for citizens in vulnerable situations by bringing together a range of debt recovery solutions and data services into a single commercial agreement. The Debt Resolution Services (DRS) framework is aligned with the cross-government debt management strategy. This strategy aims to provide a more consistent and unified approach to making sure that taxpayers money is spent in the most efficient and effective way.   All UK public sector organisations can use this agreement including: central government and their arm’s length bodies and agencies the wider public sector and third sector local government health and education emergency services including police, fire and rescue house associations and charities This agreement has 20 lots. Each lot will provide a different type of service, such as:  managed debt collection agencies a range of data and analytics solutions enforcement agents, or bailiffs: where you will engage with the enforcement agents directly ​​managed enforcement agents: where a single managed service provider manages a panel of enforcement agents on your behalf litigation: the process of taking legal action auctioneers process servers: these are individuals or organisations that physically deliver legal documents on your behalf  a range of spend analysis and recovery services We work with the best suppliers for each service and we make sure that they meet our high-quality threshold. This will give you the confidence that this agreement will provide you with: value for money services that achieve fair outcomes through a diverse and sustainable supply chain This agreement will replace debt management services (RM6208). It will run for 4 years and will expire in December 2025.  You will have the option to extend individual call-offs for a total of 3 years beyond the agreement end date. No call-off can be extended for more than 3 years after the agreement has ended.