CRM Tenders and Contracts
See open CRM tenders and awarded contracts for the UK public sector.
CRM procurement covers customer relationship management platforms and the work around them: licensing, implementation, integration and support, mostly Salesforce, Microsoft Dynamics or Zoho rather than a bespoke build. Councils, NHS trusts, universities and government departments buy it most, usually replacing a case-management system, not adopting CRM for the first time.
2,307 notices are on record, 1,049 awarded, 182 at pre-tender. Only 4 are open now: a record of how bodies run CRM systems, not a live tender board.
2,267 results
- Closed tenderPublished 22 December 2022
Ticketing, Marketing, Fundraising & CRM Software solution
£250,000
- Awarded contractPublished 22 December 2022
ESS034C Request for Tenders for the Provision of a Customer Relationship Management (CRM) System for the University of Limerick
Value not stated
- Closed tenderPublished 22 December 2022
Ticketing, Marketing, Fundraising & CRM Software solution
£250,000
- Awarded contractPublished 21 December 2022
CRM Platform
£350,000
- Closed tenderPublished 19 December 2022
CP2279-22 Buy With Confidence Website and Administration
£62,500
- Expired contractPublished 19 December 2022
Provision of CRM Licences for Clean Air Zones
£231,295.68
- Closed tenderPublished 19 December 2022
Government of Jersey - Transform Programme - Software Solution Procurement GOJ/2022/980
Value not stated
- Closed tenderPublished 15 December 2022
5653 - Emergency out of hours service
Value not stated
- Closed tenderPublished 13 December 2022
Consultant Support for the Review of Customer Experience
Value not stated
- Closed tenderPublished 8 December 2022
DfT - Digital Traffic Regulation Orders (D-TRO) Alpha
£500,000
- Stale Pre-tenderPublished 7 December 2022
Customer Relationship Management System
£185,000
- Awarded contractPublished 6 December 2022
Enterprise Telephony
£1,169,838
- Closed tenderPublished 2 December 2022
TC012 - Procurement of Integrated Software for Environmental Services Contract
£505,000
- Expired contractPublished 25 November 2022
QQ22024 - Online portal for the selling of traded services to schools
£72,540.75
- Stale Pre-tenderPublished 25 November 2022
CLI-OJEU-51778 Welsh Bone Marrow Donor Registry (WBMDR) Registry Software System
Value not stated
- Closed tenderPublished 22 November 2022
LEAP
Value not stated
- Closed tenderPublished 22 November 2022
Libraries NI - Provision of a Library Management System and ICT support Services
Value not stated
- Closed tenderPublished 22 November 2022
Invest Northern Ireland Customer Relationship Management Solution
Value not stated
- Closed tenderPublished 22 November 2022
NHSD-1206-13 Customer Relationship Management Services
£35,000
- Closed tenderPublished 22 November 2022
CRM Software
Value not stated
Frequently asked questions
Frequently asked questions about customer relationship management, crm system, dynamics crm, crm platform, crm software, crm implementation, crm licence, crm license, crm contracts in the UK public sector.
How do I find CRM contracts in the UK public sector?
Search public procurement portals for the terms a buyer actually uses: CRM system, customer relationship management, CRM implementation. On Stotles, the same search runs against the full record, so a licence renewal, an implementation competition and a support extension all show up together. Platform-wide, 0 notices were added to Stotles in the last seven days, and 2,131 tenders are open right now across every category, so a saved search here catches deals as they land rather than after the deadline.
What has the public sector actually bought under CRM tenders?
Mostly licensing, implementation and the support work that keeps a platform running. The notices on record cover new CRM builds, migrations off older case-management systems, implementation-partner appointments, and ongoing support and integration. Councils, NHS trusts, universities and central government departments account for most of the volume, usually replacing or extending an existing system rather than adopting CRM for the first time.
Are there many live CRM tenders open right now?
Not many. Of 2,307 notices on record for CRM procurement, only 4 are open at the time of research, while 1,049 are already awarded and a further 182 sit at pre-tender. That split is typical of enterprise software buying: most of the volume moves through framework call-offs, licence renewals and support extensions rather than fresh open competitions, so the open count understates how active this category actually is.
What CPV code applies to CRM purchases?
48445000, Customer Relation Management software package, is the code that shows up most often alongside CRM notices, appearing on 343 of the notices matched by this page's search terms. It sits under the broader software-package codes that most CRM-related notices also carry, so search by keyword rather than code alone for the full picture.
Which CRM platforms come up most in public sector contracts?
Salesforce and Microsoft Dynamics lead the notices on record, appearing repeatedly across implementation, licensing and support competitions. Zoho CRM turns up on smaller council contracts, and a handful of buyers run bespoke or sector-specific builds, particularly around donor management and case management. This is what buyers have chosen to name in their own notice titles and descriptions, not an exhaustive product list.
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