HSE 24670 Dynamic Purchasing System Qualification; Salesforce Licences, Implementation Services, Development and Support For National Immunisation Information System.

Tender description

The HSE is issuing this Request to Participate (“RTP”) in a Dynamic Purchasing System (hereafter ‘the DPS’) for the provision of Salesforce Licences, Implementation Services, Development and Support. The HSE is the Contracting Authority for this public procurement competition on its own behalf and on behalf of all organisations funded by the HSE. In December 2020, based on the ongoing Covid-19 pandemic and escalation in case numbers, the National Immunisation Advisory Committee (NIAC) developed recommendations for the initiation of an urgent rollout of Covid-19 vaccinations. HSE Technology and Transformation facilitated this rollout through the implementation of the Covax Immunisation Information System based on the Salesforce platform. Covax, based on the Salesforce Health Cloud platform, is currently used to record Covid, Influenza (Flu), and Pneumococcal vaccinations. Covax also includes Salesforce Service Cloud (used by multiple HSE support teams), Salesforce Marketing Cloud (leveraging SMS and email channels), MuleSoft (enabling integration with other HSE systems, GPs, and pharmacies) and Tableau analytics. It is the intention of the HSE to expand Covax to become the National Immunisation Information System (NIIS) and bring future development activities into a more normalised design, implementation, and support cycle. The HSE are seeking suitably qualified suppliers for the provision of Salesforce SaaS licences along with comprehensive licencing support services for the following Salesforce products: Salesforce Health Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, MuleSoft, Tableau CRM. For full details please see the RTP documentation with the CfT notice published on the eTenders website, www.eTenders.gov