Interactive voice response

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47 Interactive voice response awards found

Expired contract
Contract Variation of Provision of AMEX Services
Driver and Vehicle Licensing AgencySupplier(s) AMERICAN EXPRESS SERVICES EUROPE LIMITEDGBP 3,400,000Awarded 9 June 2021Expiring 8 June 2026Banking and investment services
Awarded contract
Contact management software package
South Gloucestershire CouncilSupplier(s) Modality Systems LtdAwarded 12 March 2021Voice recognition software package
Expired contract
The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution
South Gloucestershire CouncilSupplier(s) Modality Systems LtdGBP 500,000Awarded 12 March 2021Expiring 11 March 2026Voice recognition software package
Expired contract
The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution
South Gloucestershire CouncilSupplier(s) Modality Systems LtdGBP 483,143Awarded 12 March 2021Expiring 11 March 2026Interactive voice response software package
Awarded contract
The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution
South Gloucestershire CouncilSupplier(s) Modality Systems LtdGBP 1,320,395Awarded 12 March 2021Contact management software package
Awarded contract
Financial transaction processing and clearing-house services
The Office of Government ProcurementSupplier(s) Elavon Merchant Services, Realex Payments - Global PaymentsEUR 32,000,000Awarded 19 October 2020Processing and clearing services
Awarded contract
Parking services
Dublin City CouncilSupplier(s) Payzone IrelandAwarded 1 September 2020Financial transaction processing and clearing-house services
Awarded contract
Banking services
Shropshire CouncilSupplier(s) Cardnet Merchant ServicesGBP 290,000,000Awarded 17 June 2020Banking services
Expired contract
Interactive Voice Recognition (IVR) Response Communications
Department for EducationSupplier(s) Mazaru LtdGBP 47,800Awarded 21 May 2020Expiring 20 May 2021Voice recognition software package
Expired contract
Telecommunications services
Crown Commercial ServiceSupplier(s) Multiple suppliers as listed in attached scheduleGBP 5,000,000,000Awarded 7 October 2019Expiring 16 September 2023Installation services of radio, television, sound and video equipment
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Awarded contract
Dedicated-business telephone network services
Advisory Conciliation and Arbitration Service (ACAS)Supplier(s) ATOS IT SERVICES UK LIMITEDGBP 2,000,000Awarded 22 July 2019Dedicated-business telephone network services
Expired contract
ACAS ACD and WFM Replacement
UK Shared Business Services - UKSBSSupplier(s) ATOS IT SERVICES UK LIMITEDGBP 1,600,000Awarded 22 July 2019Expiring 25 July 2024Dedicated-business telephone network services
Awarded contract
Interactive voice response software package
Northern Ireland Fire & Rescue ServiceSupplier(s) Gartan Technologies LtdGBP 122,880Awarded 14 January 2019Interactive voice response software package
Awarded contract
Interactive voice response software package
Northern Ireland Fire & Rescue ServiceSupplier(s) Gartan Technologies LtdEUR 130,000Awarded 19 October 2018Interactive voice response software package
Expired contract
Telecommunications equipment and supplies
Kent County Council
Supplier(s)
7 suppliers
ADEPT TECHNOLOGY GROUP LIMITED
Avian Mobile Limited
CAPITA IT SERVICES LTD
Cirrus Response Ltd
Freedom Communications (UK) Ltd
Gamma Telecom LTD
Level 3 Communications
Awarded 1 March 2018Expiring 8 February 2022Telecommunications equipment and supplies
Awarded contract
Interactive voice response software package
The British Broadcasting Corporation (BBC)Supplier(s) Harvest Media (UK) LimitedGBP 1Awarded 28 September 2017Interactive voice response software package
Awarded contract
Interactive voice response software package
The British Broadcasting Corporation (BBC)Supplier(s) Harvest Media (UK) Limited, Temple Interactive Media Limited, Spoke (interactive) LimitedGBP 1Awarded 14 September 2017Interactive voice response software package
Expired contract
ITACU Fixed Line
The British Broadcasting Corporation (BBC)Supplier(s) Harvest Media (UK) Limited, Spoke (interactive) Limited, Temple Interactive Media LimitedGBP 1Awarded 30 June 2017Expiring 30 June 2021Interactive voice response software package
Expired contract
The provision of ICT Services for the Telephone Payment Service
HM Revenue & Customs (HMRC)Supplier(s) Worldline IT Services UK LimitedGBP 203,750Awarded 30 June 2017Expiring 30 June 2018Transaction-processing software package
Awarded contract
Telephone and data transmission services
Surrey and Borders Partnership NHS Foundation Trust
Supplier(s)
5 suppliers
Healthcare Communications UK Limited
IMImobile Europe Ltd
PageOne Communications Limited
SRCL Ltd (t/a ERS Connect)
Virtual Mail Room Limited
GBP 10,000,000Awarded 25 November 2016Call centre

Top buyers

Buyers ranked by total contract award volume for interactive voice response.

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BuyersCountValue

The British Broadcasting Corporation (BBC)
7
£42.0m
South Gloucestershire Council
4
£2.3m
Department for Education
3
£124.6k
Kent County Council
2
£0.0
NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board
2
£45.5m
Shropshire Council
2
£580.0m
Surrey and Borders Partnership NHS Foundation Trust
2
£15.0m
Northern Ireland Fire & Rescue Service
2
£235.9k
The Crown Prosecution Service (CPS)
2
£18.5m
Central Bedfordshire Council
2
£0.0

Trend over time

Notice volume for interactive voice response published over time.

Top suppliers

Suppliers ranked by total contract award volume for interactive voice response.

View all suppliers

SuppliersCountValue

Temple Interactive Media Limited
5
£100.0k
Modality Systems Ltd
4
£2.3m
Spoke (interactive) Limited
4
£1.0
Level 3 Communications
3
£18.5m
Harvest Media (UK) Limited
3
£1.0
Gartan Technologies Ltd
2
£235.9k
Healthcare Communications UK Limited
2
£2.6m
Virtual Mail Room Limited
2
£2.6m
SRCL Ltd (t/a ERS Connect)
2
£2.6m
IMImobile Europe Ltd
2
£2.6m

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