Customer services

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1,790 Customer services awards found

Awarded contract
Improved Customer Experience - user centred design, self-serve support & better customer engagement
Education and Skills Funding AgencySupplier(s) Deloitte LLPGBP 2,000,000Awarded 1 July 2019
Awarded contract
Recruitment services
Network Homes
Supplier(s)
22 suppliers
Allen Lane
Altair Consultancy & Advisory Services Ltd
Badempch and Clark Ltd
Badenoch and Clark Ltd
Braxfield Recruitment Ltd
Campbell Tickell Ltd
Caslerock Recruitment Group Ltd
Castlerock recruitment Group Ltd
Certes IT Service Solutions Limited
COMMUNITY RESOURCING LIMITED
Eden Brown Ltd
Effra Recruitment Solutions Limited
GatenbySanderson Limited
HAYS SPECIALIST RECRUITMENT LTD
Liquid Recruitment Solutions
Michael Page International
MMP Consultancy
Randstad Solutions Ltd
REED SPECIALIST RECRUITMENT LIMITED
Robertson Bell Ltd
Service Care Solutions Ltd
THE OYSTER PARTNERSHIP LTD
GBP 1,500,000Awarded 1 July 2019Recruitment services
Expired contract
1-827 Customer Relationship Management (CRM) System Subject Matter Expert (SME)
National Highways LimitedSupplier(s) AtkinsRéalis UK LimitedGBP 119,311Awarded 25 June 2019Expiring 31 December 2019Research and development services and related consultancy services
Expired contract
HMRC Security Services
HM Revenue & Customs (HMRC)Supplier(s) Mitie Property Services (UK) LtdGBP 60,000,000Awarded 20 June 2019Expiring 23 June 2024Security, fire-fighting, police and defence equipment
Expired contract
Education and training services
Norfolk County Council
Supplier(s)
7 suppliers
Barnsley College
Colchester Institute of Further & Higher Education
First Intuition Cambridge Limited
ICS Learn
LET ME PLAY LIMITED T/A LMP Education
Lifetime Training
New College Stamford
GBP 30,000,000Awarded 12 June 2019Expiring 22 May 2023Vocational training services
Awarded contract
Hire of buses and coaches with driver
University of Worcester
Supplier(s)
5 suppliers
Astons Coaches
Bouden travel
Elgar Coaches
Johnsons Coach Travel
LMS Travel
GBP 260,000Awarded 11 June 2019Hire of buses and coaches with driver
Awarded contract
Development of MyNotts App
Nottinghamshire County CouncilSupplier(s) Cantarus LimitedGBP 20,900Awarded 7 June 2019
Expired contract
CMI Management Apprenticeship Programmes, Customer Service Level 3, 4, 5 & 7
Independent Office For Police ConductSupplier(s) QA Ltd.GBP 100,000Awarded 6 June 2019Expiring 3 July 2023Education and training services
Awarded contract
Strategic Delivery Partner for the Customer Focus and Website Modernisation Programme
Belfast City CouncilSupplier(s) PA Consulting Services LtdGBP 184,000Awarded 4 June 2019
Expired contract
Level 2 Customer Service Practitioner and Level 3 Customer Service Specialist - Customer Service Apprenticeship Training - RM3823 lot 8b - DIRECT AWARD NOTICE
Care Quality CommissionSupplier(s) Capita Business Services LtdGBP 141,000Awarded 4 June 2019Expiring 30 June 2021Education and training services
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Expired contract
Parker Lane Civic Offices Customer Services Fit Out
Burnley Borough CouncilSupplier(s) PILKINGTON BROS (CHURCH) LIMITEDGBP 50,000Awarded 3 June 2019Expiring 12 July 2019Building installation work
Expired contract
ITS201702 Analysis, Performance and BI in Contact Centre
Leeds City CouncilSupplier(s) SABIO LtdGBP 73,420Awarded 31 May 2019Expiring 31 May 2020Software package and information systems
Expired contract
Education and training services
Kirklees CouncilSupplier(s) Henley Training and Consultancy Services LtdGBP 102,500Awarded 28 May 2019Expiring 1 May 2024Personal development training services
Expired contract
Education and training services
Kirklees CouncilSupplier(s) Henley Training and Consultancy Services LtdGBP 102,500Awarded 28 May 2019Expiring 1 May 2024Personal development training services
Awarded contract
customer sales transactions and contact interactions
CalMac Ferries LtdSupplier(s) Incremental GroupGBP 119,000Awarded 24 May 2019
Expired contract
Catering services
National Galleries of ScotlandSupplier(s) Heritage PortfolioAwarded 23 May 2019Expiring 26 April 2024Catering services
Awarded contract
Business services: law, marketing, consulting, recruitment, printing and security
Southern Universities Purchasing Consortium
Supplier(s)
22 suppliers
ADECCO
Angel Human Resources Ltd
Badenoch and Clark Ltd
Blue Arrow Ltd
Brook Street (UK) Ltd
Capita Business Services Ltd
Certes IT Service Solutions Limited
Gi Recruitment Ltd
HR GO PLC
LA INTERNATIONAL COMPUTER CONSULTANTS LTD
Law Morgan Ltd trading as Morgan Law
Manpower Direct (UK) Ltd
MLC Partners Ltd
Morgan Hunt
Pertemps Recruitment Partnership Limited
Prospectus
REED SPECIALIST RECRUITMENT LIMITED
Robertson Bell Ltd
Sopra Steria Limited
SPRING TECHNOLOGY
Step Ahead Social Enterprise Community Interest Company
Val Wade Recruitment
GBP 250,000,000Awarded 20 May 2019Business services: law, marketing, consulting, recruitment, printing and security
Expired contract
Road works - Temporary Traffic Management Reviews
National Highways LimitedSupplier(s) TRL LimitedGBP 199,765Awarded 17 May 2019Expiring 31 March 2021Research and development services and related consultancy services
Expired contract
UK SBS SSADDaT19064 NERC Oracle Advanced Customer Services
UK Shared Business Services - UKSBSSupplier(s) ORACLE CORPORATION UK LIMITEDGBP 39,025Awarded 14 May 2019Expiring 27 May 2020Software support services
Expired contract
Miscellaneous software package and computer systems
6 buyers
Essex Police, Fire and Crime Commissioner Fire and Rescue Authority
Hertfordshire Constabulary
Suffolk Constabulary
The Police and Crime Commissioner for Bedfordshire
The Police and Crime Commissioner for Cambridgeshire
The Police and Crime Commissioner for Hertfordshire
Supplier(s) Warwick international computing systemsGBP 164,000Awarded 13 May 2019Expiring 6 April 2026Database-management system

Top buyers

Buyers ranked by total contract award volume for customer services.

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BuyersCountValue

National Highways Limited
42
£4.9bn
Ministry of Justice
26
£1.8m
Crown Commercial Service
26
£80.6bn
HM Revenue & Customs (HMRC)
24
£361.5m
Department For Work and Pensions (DWP)
21
£25.4m
UK Shared Business Services - UKSBS
21
£2.5m
Water Services Regulation Authority (Ofwat)
20
£39.2m
The National Lottery Community Fund
18
£2.8m
London Borough of Hackney
17
£3.1m
Driver and Vehicle Licensing Agency
16
£14.4m

Trend over time

Notice volume for customer services published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer services.

View all suppliers

SuppliersCountValue

HAYS SPECIALIST RECRUITMENT LTD
31
£90.8m
Granicus-Firmstep Ltd
24
£10.8m
Capita Business Services Ltd
20
£516.3m
PricewaterhouseCoopers LLP
14
£90.8m
ORACLE CORPORATION UK LIMITED
14
£10.7m
CIVICA UK LIMITED
13
£88.0m
INSTITUTE OF CUSTOMER SERVICE
13
£351.3k
REED SPECIALIST RECRUITMENT LIMITED
12
£29.1m
Deloitte LLP
12
£84.7m
AtkinsRéalis UK Limited
11
£4.6m

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