Customer experience

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872 Customer experience awards found

Awarded contract
Award of SSP - UAT Analyst
Scottish GovernmentSupplier(s) Venesky-Brown Recruitment LtdAwarded 2 October 2024IT services: consulting, software development, Internet and support
Awarded contract
Merchant Acquiring Services, Equipment and Payment Gateway Service Agreement
Transport for Greater ManchesterSupplier(s) Barclaycard BusinessGBP 1,200,000Awarded 1 October 2024Banking and investment services
Awarded contract
GovService Customer Experience Platform
Ipswich Borough CouncilSupplier(s) Granicus-Firmstep LtdGBP 150,495Awarded 1 October 2024Expiring 30 September 2027IT services: consulting, software development, Internet and support
Awarded contract
019-SN-24 Leisure Services Software Management System Contract
Breckland District CouncilSupplier(s) Perfect Gym Solutions S.AGBP 391,934Awarded 27 September 2024Software package suites
Awarded contract
EDIS-23-002 Unified Customer Experience for EA Admissions, Transport, SEN and Free School Meals
Education Authority Northern IrelandSupplier(s) Version 1 Solutions LimitedGBP 1,250,000Awarded 26 September 2024Software package and information systems
Awarded contract
Award of Business Intelligence Engineers x3
Scottish GovernmentSupplier(s) Lorien Resourcing, Harvey Nash LimitedAwarded 25 September 2024IT services: consulting, software development, Internet and support
Awarded contract
Award of PMO Assurance Manager
Scottish GovernmentSupplier(s) ASA Recruitment (Quick Quotes)Awarded 25 September 2024IT services: consulting, software development, Internet and support
Awarded contract
Award of SSP - EPM Process Lead
Scottish GovernmentSupplier(s) Harvey Nash LimitedAwarded 25 September 2024IT services: consulting, software development, Internet and support
Awarded contract
Search Engine Optimisation (SEO) Services
Transport for WalesSupplier(s) N21 GROUP LIMITEDGBP 600,000Awarded 12 September 2024IT services: consulting, software development, Internet and support
Awarded contract
Award of Data QCM Lead
Scottish GovernmentSupplier(s) Harvey Nash LimitedAwarded 5 September 2024IT services: consulting, software development, Internet and support
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Expired contract
Website Consultancy Services
Dover District CouncilSupplier(s) Zengenti LtdGBP 21,000Awarded 2 September 2024Expiring 1 September 2025
Expired contract
Customer Experience Mapping Journey
Department For Work and Pensions (DWP)Supplier(s) Kainos Software LimitedGBP 367,000Awarded 2 September 2024Expiring 3 March 2025Business and management consultancy and related services
Awarded contract
cEMV Middle and Transitional Back Office Agreement
Transport for Greater ManchesterSupplier(s) Vix Technology (UK) LtdGBP 5,350,000Awarded 27 August 2024Industry specific software package
Awarded contract
Agency Staffing List
Trenitalia c2c Limited2,880,000Awarded 27 August 2024Recruitment services
Awarded contract
Smart Ticketing System Services
Transport for Greater ManchesterSupplier(s) Vix Technology (UK) LtdGBP 1,660,000Awarded 27 August 2024Ticket-validation machines
Awarded contract
Award of Business Readiness Manager
Scottish GovernmentSupplier(s) Harvey Nash LimitedAwarded 22 August 2024IT services: consulting, software development, Internet and support
Awarded contract
Car Park Signs Procurement - AWARD
North Hertfordshire District CouncilSupplier(s) SYNERGY SIGN SOLUTIONS LTD.GBP 20,629.5Awarded 19 August 2024Expiring 19 August 2029Signage
Awarded contract
Low Code Customer Experience Platform (Cloud Based)
City of Doncaster CouncilSupplier(s) Netcall Technology LimitedGBP 2,500,000Awarded 15 August 2024Expiring 14 August 2029IT services: consulting, software development, Internet and support
Awarded contract
Security & Stewarding Services 067-2024 Provision of Event Security and Stewarding Services at MCCCL
Manchester City CouncilSupplier(s) Carlisle Security Services LtdGBP 1,500,000Awarded 29 July 2024Security services
Awarded contract
Target Operational Model (TOM) Delivery Partner for CCG
HM Revenue & Customs (HMRC)Supplier(s) Baringa Partners LLPGBP 4,165,000Awarded 22 July 2024Computer-related professional services

Top buyers

Buyers ranked by total contract award volume for customer experience.

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BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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