Low Code Customer Experience Platform (Cloud Based)
Details
- Supplier(s)
- Netcall Technology Limited
- Value
- GBP 2,500,000
- Duration
- 5 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 20 August 2024
- Source
- uk:contracts_finder
Tender description
The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council's outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.
Timeline
- Completed: Award date15 August 2024
- Completed: Award published20 August 2024Current notice
- Next: Contract expiry date14 August 2029in 3 years
About the buyer
City of Doncaster Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@city-of-doncaster-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@city-of-doncaster-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@city-of-doncaster-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@city-of-doncaster-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@city-of-doncaster-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@city-of-doncaster-council.gov |
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