Customer experience

Find customer experience opportunities in seconds below. Search through thousands of customer experience notices and upcoming contracts. Bookmark the tender and start your bid/no-bid decision.

2,251 Customer experience notices found

Awarded contract
Customer Experience Management system
Wyre Borough CouncilSupplier(s) Jadu LimitedGBP 268,978Awarded 6 December 2025Expiring 6 December 2029Software package and information systems
Awarded contract
Customer Engagement Centre Modification Notice
Department for EducationSupplier(s) ARVATO LIMITEDGBP 58,323,349.75Awarded 17 August 2026Expiring 16 August 2028Shared-business telephone network services
Stale Pre-tenderPublished 6 January 2026
Preliminary Market Engagement Round 2 for the Life in the UK (LITUK) Secure Digital Test and Digital Online Learning Materials Service
Home OfficeGBP 110,000,000Closing 26 June 2026Information technology services
Awarded contract
PE0566 - Marketing Framework
Peabody Trust
Supplier(s)
9 suppliers
Cityscape Digital Ltd
Contour Direct Ltd
F10 STUDIOS LIMITED
Focus Agency Group Ltd
Lavastar Signs Limited
Paragon Group UK Limited
TIDYWORK STUDIO LTD
VMISTUDIO LTD
White Chalk CGI Ltd
GBP 7,250,000Awarded 10 October 2025Graphics software package
Stale Pre-tenderPublished 5 January 2026
Total Office & Logistics Solutions Framework
Kent County CouncilGBP 600,000,000Closing 20 January 2026Various office equipment and supplies
Closed tenderPublished 31 December 2025
Provision of Catering Services
The Office of the Police and Crime Commissioner for ClevelandClosing 27 January 2026Catering services
Stale Pre-tenderPublished 23 December 2025
Early Market Engagement-Meter and Billing Services
SWAYTHLING HOUSING SOCIETY LIMITED, Abri Group LimitedClosing 15 January 2026Repair and maintenance services of electricity meters
Awarded contract
AT1430 - Digitisation of frontline services in Street Cleansing, Refuse Collection, and Grounds Maintenance
Luton CouncilSupplier(s) Bartec Municipal Technologies LimitedGBP 800,700Awarded 14 December 2025Expiring 30 November 2030Software package and information systems
Closed tenderPublished 22 December 2025
Taff Lone Worker Solution 2026
Taff Housing AssociationClosing 12 January 2026Facilities management software package and software package suite
Awarded contract
Customer Experience Platform
Money And Pensions ServiceSupplier(s) CAPRICORN VENTIS LIMITED (CAPVENTIS)GBP 615,119Awarded 18 December 2025Customer Relation Management software package
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Stale Pre-tenderPublished 19 December 2025
Self Serve Project (N.B name may be subject to future change)
Government Commercial AgencyClosing 30 January 2026Office and computing machinery, equipment and supplies except furniture and software packages
Closed tenderPublished 18 December 2025
CST273 One Council Operating Model Transformation
Derbyshire County CouncilClosing 19 January 2026Business and management consultancy and related services
Awarded contract
Customer Experience and Enterprise Digital Platform
Cumberland CouncilSupplier(s) Netcall Technology LimitedGBP 1,280,000Awarded 29 November 2025Expiring 28 November 2029Software package and information systems
Closed tenderPublished 18 December 2025
One Council Operating Model Transformation
Derbyshire County CouncilGBP 5,000,000Closing 19 January 2026Business and management consultancy and related services
Expired contract
S30042 MP Simister Island Travel Choice Support
National Highways LimitedSupplier(s) OVE ARUP & PARTNERS LIMITEDGBP 58,378.42Awarded 17 December 2025Expiring 31 March 2026Development consultancy services
Closed tenderPublished 16 December 2025
Provision of Service Design Services including Project Management, Training, Advisory Services
Dublin City CouncilEUR 950,000Closing 26 January 2026Research and development services and related consultancy services
Stale Pre-tenderPublished 11 December 2025
Modular Buildings and Storage Solutions
Kent County CouncilGBP 600,000,000Closing 15 January 2026Refrigerated containers
Stale Pre-tenderPublished 11 December 2025
Grounds Maintenance & Associated Services
Kent County CouncilGBP 600,000,000Closing 15 January 2026Grounds maintenance services
Awarded contract
Social Media and Insight
Agriculture and Horticulture Development Board (AHDB)Supplier(s) Sprout Social Inc, Sprout Social IncGBP 93,333Awarded 11 December 2025Expiring 31 March 2027Advertising campaign services
Awarded contract
Supply, Installation, Maintenance and Support of Smart Ticketing Machines v2 Reference number
London North Eastern Railway Limited7,000,000Awarded 1 December 2025Vending machines

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

HM Revenue & Customs (HMRC)
75
£10.1bn
National Highways Limited
72
£33.2m
Transport for London
40
£5.5bn
Department For Work and Pensions (DWP)
37
£4.0bn
London North Eastern Railway Limited
35
£255.7m
Network Rail
31
£1.6bn
Home Office
27
£4.8bn
Sandwell Metropolitan Borough Council
26
£560.9k
Scottish Government
21
£6.9m
National Transport Authority
21
£20.9m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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