Customer experience

Find customer experience opportunities in seconds below. Search through thousands of customer experience notices and upcoming contracts. Bookmark the tender and start your bid/no-bid decision.

2,251 Customer experience notices found

Awarded contract
Manual accessibility audit and remedial recommendations on Belfast City Council’s websites
Belfast City CouncilSupplier(s) The Web Usability Partnership LtdGBP 14,575Awarded 17 July 2023
Closed tenderPublished 17 July 2023
Digital Customer Experience -Tender ref EAST0756
Eastlight Community HomesClosing 16 August 2024IT services: consulting, software development, Internet and support
Closed tenderPublished 14 July 2023
Cleaning Services - 3 Sites
Portsmouth City CouncilGBP 200,000Closing 14 August 2023Building-cleaning services
Closed tenderPublished 13 July 2023
Customer Services and Digital (Soft Market Testing)
Cheshire West and Chester CouncilClosing 27 July 2023IT services: consulting, software development, Internet and support
Expired contract
TTWO0208 Customer Experience Regimes Analysis Specialist
Department for Transport (DFT)Supplier(s) OVE ARUP & PARTNERS LIMITEDGBP 100,000Awarded 28 June 2023Expiring 31 August 2023Research consultancy services
Stale Pre-tenderPublished 12 July 2023
Customer Experience Platform: Prior Information Notice
London Borough of Barnet CouncilGBP 250,000Customer Relation Management software package
Awarded contract
DWP Digital Channels Contact Centre (DC3)
Department For Work and Pensions (DWP)Supplier(s) Route 101 LimitedGBP 221,100,000Awarded 7 May 2025Telecommunications services
Stale Pre-tenderPublished 11 July 2023
DWP Digital Channels Contact Centre (DC3)
Department For Work and Pensions (DWP)Call centre
Stale Pre-tenderPublished 11 July 2023
DWP Digital Channels Contact Centre (DC3)
Department For Work and Pensions (DWP)GBP 159,200,000Telecommunications services
Awarded contract
EPOS with Inventory Management System and Service
First Trenitalia West Coast Rail Ltd (t/a Avanti West Coast)Awarded 5 April 2023Inventory management software package
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Expired contract
T0466 Delivering behavioural insight and change
National Highways LimitedSupplier(s) AtkinsRéalis UK LimitedGBP 249,958.85Awarded 30 June 2023Expiring 31 March 2024Development consultancy services
Closed tenderPublished 6 July 2023
Housing Responsive Repairs & Maintenance Contract - Preliminary Market Consultation
Wokingham Borough CouncilClosing 17 July 2023Repair and maintenance services
Stale Pre-tenderPublished 6 July 2023
Road User Charging Enforcement Operations (EOps)
Transport for LondonGBP 1,000,000,000Public road transport services
Awarded contract
2023_Global - Think Customer
British CouncilSupplier(s) THE ENGINE GROUP LIMITED, Clarasys LimitedGBP 1,942,605Awarded 6 June 2023Business and management consultancy and related services
Closed tenderPublished 5 July 2023
Online Presence Development Partner
BiP SOlutionsClosing 30 June 2023IT services: consulting, software development, Internet and support
Awarded contract
Digital Market Intelligence Support
National Savings and InvestmentsSupplier(s) 11 FS LtdGBP 200,000Awarded 19 June 2023Market research services
Awarded contract
Online Presence Development Partner
Origin Housing Limited60,000Awarded 4 July 2023IT services: consulting, software development, Internet and support
Closed tenderPublished 4 July 2023
Digital Fingerprint, Email, Phone Number and IP Address Tool
HM Revenue & Customs (HMRC)GBP 300,000Closing 3 August 2023IT services: consulting, software development, Internet and support
Awarded contract
Provision of Customer Experience Platform
Crown Commercial ServiceSupplier(s) Qualtrics, LLCGBP 1,291,892Awarded 30 May 2023Expiring 29 May 2027IT software package
Closed tenderPublished 28 June 2023
Tender for the Operation of the Utilita Arena Sheffield
Sheffield City CouncilClosing 2 January 2024Sports-event organisation services

Top buyers

Buyers ranked by total contract award volume for customer experience.

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BuyersCountValue

HM Revenue & Customs (HMRC)
75
£10.1bn
National Highways Limited
72
£33.2m
Transport for London
40
£5.5bn
Department For Work and Pensions (DWP)
37
£4.0bn
London North Eastern Railway Limited
35
£255.7m
Network Rail
31
£1.6bn
Home Office
27
£4.8bn
Sandwell Metropolitan Borough Council
26
£560.9k
Scottish Government
21
£6.9m
National Transport Authority
21
£20.9m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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