Awarded contract

Provision of Customer Experience Platform

Details

Buyer
Crown Commercial Service
Supplier(s)
Qualtrics, LLC
Value
GBP 1,291,892
Duration
4 years
Topic
IT software package
Published
30 June 2023
Source
uk:contracts_finder

Tender description

A SaaS Customer Experience platform to measure and research customer satisfaction for the services we operate. This includes capabilities to collaboratively build and host surveys with an extensive range of question types, conduct digital user experience testing and to analyse, report and share insights including dynamic dashboards. This also includes capabilities to integrate survey data from other sources

Timeline

  1. Award date30 May 2023
  2. Award published30 June 2023
    Current notice
  3. Contract expiry date29 May 2027in 9 months

About the buyer

Crown Commercial Service is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 48517000 · IT software package
  • 79311300 · Survey analysis services
  • 79342311 · Customer satisfaction survey

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Decision makers

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