Customer experience

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872 Customer experience awards found

Awarded contract
Health and social work services
Derby City CouncilSupplier(s) Citizens Advice South Derbyshire and City t/a One AdvocacyGBP 1,242,930Awarded 19 March 2020Health and social work services
Expired contract
TD1529 - Preventative and Universal Services for Carers
Derby City CouncilSupplier(s) Citizens Advice South Derbyshire and City t/a One AdvocacyGBP 1,304,575Awarded 19 March 2020Expiring 31 March 2022Other community, social and personal services
Awarded contract
Discovery, UX and design for a new digital platform to better serve the residents of Brent
London Borough of BrentSupplier(s) Nomensa LtdGBP 60,000Awarded 18 March 2020
Expired contract
RA277491 - 0AR - BNECS Customer Experience Framework
NHS Shared Business ServicesSupplier(s) Impact Innovation LtdGBP 11,500Awarded 12 March 2020Expiring 13 March 2020Business services: law, marketing, consulting, recruitment, printing and security
Expired contract
Research services
Peabody TrustSupplier(s) Kwest Research LtdGBP 600,000Awarded 28 February 2020Expiring 1 February 2025Market and economic research; polling and statistics
Expired contract
Firmstep Forms including Self and Dash
Leicestershire County CouncilSupplier(s) Granicus-Firmstep LtdGBP 91,500Awarded 28 February 2020Expiring 1 March 2021Software supply services
Expired contract
Social services
Northamptonshire County CouncilSupplier(s) Newton EuropeAwarded 25 February 2020Expiring 14 February 2022Social services
Expired contract
Line Management Training
University of SouthamptonSupplier(s) Blanchard Training and Development IncorporatedGBP 467,289Awarded 18 February 2020Expiring 30 April 2024Personal development training services
Expired contract
Customer experience in the water sector - annual surveys for the customer measure of experience (C-MeX) and developer services measure of experience (D-MeX)
Water Services Regulation Authority (Ofwat)Supplier(s) Accent Marketing and Research LtdGBP 1,129,975Awarded 14 February 2020Expiring 31 March 2023Market research services
Awarded contract
Website design and User testing
Westminster City CouncilSupplier(s) Zoocha LtdGBP 57,700Awarded 13 February 2020
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Expired contract
Innovation and Digital at BEIS - Problem statement & customer experience innovation
Department for Business Energy and Industrial Strategy (BEIS)Supplier(s) Baringa Partners LLPGBP 35,000Awarded 11 February 2020Expiring 24 February 2022IT services: consulting, software development, Internet and support
Expired contract
Digital Customer Experience Platform
Somerset County CouncilSupplier(s) GOSS INTERACTIVE LIMITEDGBP 400,000Awarded 6 February 2020Expiring 5 February 2022
Awarded contract
Business Intelligence Deployment
National Citizen ServiceSupplier(s) KPMG LLPGBP 105,000Awarded 5 February 2020
Expired contract
Hosting, Support and Maintenance of Ofwat and Open Water websites and research and refresh for Ofwat
Water Services Regulation Authority (Ofwat)Supplier(s) James Blake Solutions LtdGBP 89,985Awarded 4 February 2020Expiring 27 February 2022General management consultancy services
Expired contract
Point of sale (POS) software package
Cardiff Metropolitan UniversitySupplier(s) Addvance IT LimitedGBP 100,000Awarded 29 January 2020Expiring 2 January 2025System maintenance services
Expired contract
Provision of Furniture and Design Services for the Digital Media Centres
Barnsley Metropolitan Borough CouncilSupplier(s) TW McDonagh LTD. t/a terryGBP 200,000Awarded 24 January 2020Expiring 30 June 2020Miscellaneous furniture and equipment
Awarded contract
Advanced Analytics - Development and Deployment
National Citizen ServiceSupplier(s) THE ENGINE GROUP LIMITEDGBP 138,250Awarded 22 January 2020
Awarded contract
Research and development services and related consultancy services
Network RailSupplier(s) Hack PartnersAwarded 10 January 2020Research and development services and related consultancy services
Awarded contract
Wildlife Photographer of the Year (WPY) site redesign
Natural History MuseumSupplier(s) CLEARLEFT LIMITEDGBP 100,000Awarded 6 January 2020
Expired contract
Provision of Consultancy for The Customer Experience
Crown Commercial ServiceSupplier(s) Peopletoo LtdGBP 80,000Awarded 3 December 2019Expiring 3 April 2020Project management consultancy services

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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